Senior ServiceNow Developer

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits

• Competitive remuneration + super + annual bonus + private medical insurance
• Role location open to Australia wide with flexible working arrangements
• Annualised performance review process
• Fitness Passport discount – Access to a network of gyms across AUS from $15 P/W
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans leave
• Novated Lease options
• Personal & professional training development opportunities
• Sonder – Wellbeing & Support Partner
   

Our Team
The ServiceNow Team is responsible for the development, support, and continuous improvement of Thales Australia's ServiceNow platform. As we continue to expand our capabilities across ITSM and IRM, we're looking for passionate individuals who enjoy delivering innovative solutions, improving business processes, and enhancing user experiences.

Working closely with business and technology stakeholders, you'll help deliver scalable solutions that improve service delivery, strengthen governance, and support business outcomes. It's an opportunity to join a collaborative team focused on technical excellence, continuous improvement, and shaping the future of ServiceNow across the organisation.

Your Role

As a Senior ServiceNow Developer, you will be a key contributor to our ServiceNow roadmap, helping drive the expansion and maturity of our platform across IT Service Management (ITSM) and Integrated Risk Management (IRM) capabilities. Working closely with technical teams, business stakeholders, and service owners, you will design, develop, and optimise solutions that enhance service delivery, automate processes, strengthen governance, and deliver measurable business outcomes.

Key responsibilities include:

• Develop, configure, and optimise the ServiceNow platform, including custom applications, workflows, integrations, scripting, and automations that align with business objectives and ServiceNow best practices
• Support and lead the ongoing expansion of ServiceNow capabilities across ITSM and IRM modules, helping shape the platform roadmap and future state architecture
• Collaborate with cross-functional teams to gather requirements, prioritise enhancements, and deliver scalable solutions aligned with ITIL practices and organisational governance requirements
• Ensure platform reliability, security, and performance through code reviews, testing, troubleshooting, platform governance, and proactive monitoring
• Identify opportunities for automation, process improvement, and service optimisation to improve user experience and operational efficiency
• Support platform lifecycle activities including upgrades, release management, documentation, service continuity, and operational support for critical ServiceNow applications
• Provide technical expertise and guidance to stakeholders, translating business requirements into effective solutions while communicating technical concepts in a clear and practical manner
• Contribute to establishing development standards, best practices, and governance frameworks that support the continued growth and adoption of the ServiceNow platform across the organisation

Your Experience

To thrive in this role, you'll bring:

• 4+ years of experience working with ServiceNow, including ITSM, IRM, or related platform capabilities
• 2+ years of hands-on ServiceNow development experience, including scripting, workflow development, integrations, and platform customisation
• Experience delivering ServiceNow enhancements and projects within an enterprise or complex operational environment
• A strong understanding of ITIL principles and service management best practices
• Strong analytical and problem-solving skills with the ability to design practical, scalable, and sustainable solutions
• Excellent stakeholder engagement, communication, and interpersonal skills, with the ability to work effectively across both technical and business teams
• A proactive, self-motivated, and detail-oriented approach with a focus on quality outcomes and continuous improvement
• Relevant tertiary qualifications or equivalent industry experience
• A current ServiceNow Certified System Administrator (CSA) certification is required
• Certifications such as Certified Application Developer (CAD), ITSM, IRM, or other ServiceNow specialisations will be highly regarded

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.
A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.