Customer Success Manager III (South and Plains Region)

The Customer Success Manager III (CSM III) serves as a strategic advisor to enterprise-level customers. This role is responsible for driving long-term value, executive alignment, and advocacy across a defined portfolio of high-impact accounts. The CSM III leads cross-functional collaboration and supports the Customer Success team through mentorship and subject matter expertise.

Key Responsibilities

• Serve as strategic lead for and own enterprise customer relationships.
• Develop and execute tailored customer success strategies.
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.
• Partner across Sales, Product, Clinical, and Support to align execution.
• Act as an escalation point for complex or urgent issues.
• Cultivate executive relationships and strategic alignment.
• Coach and mentor CSM peers to support team-wide excellence.
• Monitor and influence metrics such as NRR, CSAT, and adoption.
• Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy.

Core Competencies

• Executive Relationship Management
• Retention and Value Realization
• Business Outcome Framing and ROI Communication
• Business Case Development and Consultation
• Customer Advocacy Leadership
• Cross-Functional Influence
• Scaled Account Planning and Strategic Communication
• CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)

Leadership & Behavioral Competencies

• Strong executive presence and the ability to influence cross-functional stakeholders
• Strategic mindset with a focus on solving business challenges
• Empathy, active listening, and strong communication skills
• Leadership capabilities to guide and support team members and junior CSMs

Education and Experience

• Bachelor’s degree or equivalent professional experience
• 6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology
• Proven success managing complex enterprise accounts and delivering business results
• None
• Base Salary Range: $100,000 - $108,000 per year
• Bonus/Commission Eligibility: Yes, variable incentive plan
• Benefits Offered:
  • AvaSure sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 4%
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Flexible Time Off Plan & Paid Holidays
  • Parental Leave
  • Generous Tuition & Continuing Education Reimbursement available
  • Employee Referral Bonus
    
  
  

Supervisory Requirements

None

Working Conditions & Travel

• Primarily office-based or remote with standard business hours
• Remote within the continental US
• Must be able to sit for extended periods with occasional walking/standing
• Up to 30% of travel is required to attend company, customer, or industry events