Employee Relations Manager

What You Can Expect

In this role, you will own Zoom's employee relations function end to end, from leading complex workplace investigations to building the manager enablement programs that prevent issues before they escalate. You will serve as a trusted advisor to business leaders and People Business Partners across all US locations, bringing both legal grounding and sound judgment to the most sensitive situations the organization faces. Day to day, the work spans performance documentation, investigation management, compliance training design, and systemic trend analysis, all in service of building a workplace where employees and teams can do their best work.

About the Team

Our People team delivers strategic HR solutions that enable business performance and employee growth, partnering closely across People Business Partners, Legal, and business leaders to navigate the organization's most complex challenges. We exist to build trust, ensure compliance, and create the conditions where people and teams can thrive at scale. Our work sits at the intersection of compliance, culture, and care.

Responsibilities

• Lead end-to-end workplace investigations across all US jurisdictions, partnering with Legal and People Business Partners to assess risk, document findings, and drive resolution.

• Manage the Performance Improvement Plan lifecycle, ensuring documentation quality, timeline adherence, and consistent application across the organization.

• Coach managers on performance documentation, difficult conversations, and accountability practices that prevent escalation and support employee development.

• Design and deliver manager enablement programs on feedback, performance management, hiring practices, and compliance topics.

• Analyze employee relations trends, exit data, and survey feedback to identify systemic issues and recommend data-driven interventions to leadership.

What We're Looking For

• 8+ years of employee relations experience, including leading complex workplace investigations involving multiple stakeholders and senior employees.

• Deep knowledge of California employment law and multi-state US compliance requirements, with demonstrated ability to apply legal insight to risk assessment and organizational decision-making.

• Proven track record of coaching managers through performance documentation, difficult conversations, and accountability processes, including providing real-time guidance during active performance situations.

• Precision in documenting investigations, case resolutions, and performance actions with the detail and consistency required to withstand legal scrutiny.

• Experience navigating difficult conversations with senior leaders and employees while remaining objective, grounded, and solution-focused.

• Background building scalable employee relations processes, compliance training programs, and documentation systems in high-growth or evolving environments.

• SHRM-CP, PHR, or employment law certification; experience in technology or SaaS companies with distributed workforces preferred.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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