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Operador Telefónico (Central de Servicio de Taxi)

Role overview

Qualifications

  • 1 year of experience as a teleoperator or telephone operator
  • B2 level in English
  • Intermediate level in computer tools
  • Basic Excel skills (recording, tracking, data control)

Responsibilities

  • Answer incoming calls from users requesting taxi service
  • Register requests in the system clearly and without errors
  • Provide phone support to drivers regarding service inquiries
  • Coordinate with the internal team to resolve incidents

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Microsoft Excel
  • Computer Literacy
  • Detail Oriented
  • Accountability
  • Time Management
  • Teamwork

About the company

Ekalon logo

Ekalon

E-Learning / EdTech

In 2018, a single issue was raised: 'How can we make studying a course and getting abilities easier and more convenient?' From there, a vision was born of comprehensive, premium, and budget-friendly online courses. The name behind that vision was ekalon. When it comes to online organizations, there are plenty, nevertheless, at ekalon, we separate ourselves from the other market leaders with our dedication to your career objectives. If you are entering into a career for the very first time or searching for a new profession, we provide quick and efficient online assistance needed to make your dreams a reality. Our masterfully established courses, in-depth lesson strategies and student examines all vouch for the reality that we take pride in our courses and provide the very best service possible. Supplying a wide range naturally alternatives is a terrific start, yet we pictured so much more for our learners. We take the utmost pride in offering our students with the capability to study anytime, anywhere, and it is our belief that an industry-leading service provider would settle for absolutely nothing less. Generally, people imagine achieving a degree or certification however never discover the time to follow through. We understand life gets chaotic, which is why our customers can take our courses online from anywhere while still working. Learners can access our training courses from a PC, smartphone or tablet; this implies you can learn anywhere you go.

Company details

Company typeStartup
IndustryE-Learning / EdTech
Company size11 - 50

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Job description

Este es un puesto de trabajo remoto.


¿Tienes experiencia atendiendo llamadas y te consideras una persona detallista y con buen trato al cliente? ¿Te interesa formar parte de un equipo operativo con impacto directo en el servicio al cliente? ¡Si tu respuesta es SÍ, esta oferta es para ti! :)

Sobre la empresa:
  • Central operativa que atiende solicitudes de taxi, registrando los pedidos en un sistema informático y dando soporte a los conductores en tiempo real.

Objetivo del puesto:

  • Brindar atención telefónica eficiente a los usuarios que solicitan taxis, registrar correctamente los datos en el sistema, y resolver las dudas operativas de los conductores para garantizar un servicio fluido.
Tus tareas principales:

  • Atender llamadas entrantes de usuarios que requieren servicio de taxi.
  • Registrar las solicitudes en el sistema de forma clara y sin errores.
  • Brindar apoyo telefónico a los conductores sobre consultas del servicio.
  • Coordinar con el equipo interno para resolver incidencias.
  • Mantener comunicación amable y profesional con usuarios y compañeros.

I MPORTANTE:

  • Modalidad: Freelance / Prestación de servicios 
  • Jornada: Parrt Time (6 horas diarias)
  • Horario: De lunes a sabado. Turnos en horario de España, de 10:00 a 16:00 o de 16:00 a 22:00. Existe la posibilidad de cambiar de turno cada 2 semanas. 
  • Remuneración: 550 €


Requirements


  • 1 año de experiencia como teleoperador/a o telefonista
  • Inglés B2
  • Nivel intermedio en herramientas informáticas
  • Excel básico (registro, seguimiento, control de datos)
Valorable:
  • Atención al detalle y registro preciso
  • Trato amable y comunicación efectiva
  • Responsabilidad y puntualidad
  • Gestión del tiempo


Benefits


  • Trabaja desde cualquier parte de latinoamericana y desde la comodidad de tu hogar
  • Trabaja para empresas ubicadas en Europa

Te invitamos a ingresar en nuestro portal de empleo, donde podrás encontrar todas nuestras ofertas disponibles. Te dejamos nuestro link, ¡visitanos!   https://trabajaonline.zohorecruit.eu/jobs/Careers


Salary: 550€

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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