Senior Product Designer

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. 

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently. 

What you can expect when joining the team 

As a Senior Product Designer reporting to the Director of Product Design, you’ll join a collaborative team of Product Designers and UX Researchers focused on creating better healthcare experiences.

This is a remote role; however, occasional in-person collaboration at our Montreal office is expected, up to twice per month when needed.

You’ll work as part of a Product / Design / Engineering triad, partnering closely with a Product Manager, Architect, and development teams to turn complex problems and user needs into simple, intuitive, and valuable experiences.

AI is an integral part of how we design. You’ll use AI throughout the design and research process to explore, prototype, iterate, synthesize, and validate faster, while applying strong design judgment and maintaining a high bar for quality.

What You'll Do

Product Design

• Own the end-to-end design process, from problem exploration through validation and delivery

• Translate complex healthcare workflows and user needs into intuitive web and mobile experiences

• Rapidly prototype, test, and refine solutions

• Create clear user flows, information architecture, interaction patterns, and high-fidelity designs

• Leverage and contribute to our Design System to create consistent and scalable experiences

• Partner closely with Engineering throughout implementation to ensure design quality

• Apply accessibility and inclusive design principles throughout your work

AI & Product Design

• Integrate AI into your day-to-day Product Design practice

• Use AI to accelerate exploration, prototyping, iteration, synthesis, and validation

• Build functional prototypes using tools such as Figma Make, Cursor, or similar AI-assisted tools

• Explore how AI can improve product experiences and simplify complex workflows

• Critically evaluate AI-generated outputs and apply strong design judgment

Research & Validation

• Partner with our Principal UX Researcher, who will provide guidance and oversight for designer-led research

• Plan and conduct user interviews, usability testing, and validation activities when appropriate

• Use qualitative and quantitative evidence to inform design decisions

• Turn research insights and user feedback into actionable design improvements

• Document research and insights in Dovetail, our centralized research repository

Collaboration & Leadership

• Operate as an equal partner within the Product / Design / Engineering triad

• Collaborate closely with Product Managers, Engineers, QA, Researchers, and Technical Writers

• Help frame problems, challenge assumptions, and contribute to product direction

• Present and defend design decisions using clear rationale, evidence, and user insights

• Facilitate workshops and actively participate in design critiques

• Contribute to raising the quality of our Product Design practice