Account Experience Liaison

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsabilities:

• Execute onboarding tasks and checklists within documented procedures and service levels.

• Clarify complex but familiar customer requirements and align dependencies with internal partner teams to enable smooth handoffs.

• Independently analyze and validate data across multiple systems and reports, resolve discrepancies, and document decisions to support audit-ready outputs and consistent downstream execution.

• Ensure documentation and handoff deliverables are complete, accurate, and decision-useful, enabling efficient downstream execution and minimizing exceptions.

• Provide timely status updates to stakeholders, surface risks early with proposed options, and escalate atypical issues according to established thresholds.

• Coordinate personal workload against a defined plan, manage capacity constraints, and meet assigned milestones.

• Contribute to continuous improvement by refining templates, checklists, and knowledge articles, and share knowledge with peers and new hires where appropriate

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Education:

• Bachelor's degree in Business Administration, Commerce, Management, or a related field required.

• Equivalent experience may be considered in lieu of a degree.
   

Work Experience:

• 4+ years of experience in customer onboarding, customer implementation, customer operations within a services environment, or a related field required.
   

Skills and Knowledge:

• Customer onboarding and implementation experience.

• Data analysis and validation across multiple systems and reports.

• Ability to resolve discrepancies and maintain audit-ready documentation.

• Strong organizational and workload management skills.

• Excellent stakeholder communication and collaboration skills.

• Ability to identify risks, propose solutions, and escalate issues appropriately.

• Attention to detail and commitment to accuracy.

• Continuous improvement mindset with experience refining processes, templates, and documentation.

• Strong written and verbal communication skills.
   

Certifications:

• Certified associate in project management (CAPM) preferred.

• Scrum Fundamentals Certified (SFC) preferred.

• Equivalent certification preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned