Team Leader, Appeals

Job Description

What You'll Do

• Supervise staff responsible for the processing of appeals, coding disputes and grievances and coverage/organization determinations from members, member's representatives, providers, media outlets, senior leadership and regulatory agencies with established regulatory and accreditation guidelines.
• Take action, make decisions, and shape team or group priorities to reflect the organization’s core competencies.  Guide and motivate others to take appropriate actions.
• Consult with appropriate staff in preparation of Appeals Committee and panel meetings.
• Handle and /or direct the handling of difficult customer calls regarding appeals, coding disputes and grievances or quality issues.
• Work with staff to produce efficient and effective workflows and processes.  Advise and instruct staff on meeting team operational goals and policies.  Instruct staff in communication to providers and members regarding decisions and supporting rationale, and respond to concerns on behalf of Medical Management.
• Evaluate data requests to ensure data requirements are being met.  Assist staff employees and management with their information needs. 
• Responsible for all related ad hoc reporting and assigned projects/interventions. 
• Work with management to continuously improve operations, resolve cross-team issues, and allocate resources across the department and other divisions, as needed.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

Skills

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