Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.
Key activities and responsibilities
- Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
- Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
- Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
- Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
- Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
- Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
- Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
- Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
- Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.
Qualifications
Experience :
- Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
- Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
- Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
- Prior exposure to technical documentation, case reporting, and technician coaching/training.
- European field support experience and multi-brand familiarity are a plus.
Knowledge :
- Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).
- Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
- Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
- Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
- Good command of written and spoken English; additional European languages are advantageous.
Technical Skills :
- Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required.
- Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access.
- Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification.
- Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).
- Strong technical writing: concise incident summaries, repair instructions, and knowledge articles.
- Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent).
Core Skills :
- Customer focus and cost awareness: balances rapid resolution with quality and cost control.
- Problem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions.
- Communication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders.
- Collaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers.
- Training and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles.
- Organizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets.
- Adaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies.
- Initiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure.
- Attention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards.
- Resilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents.
Additional Information
- Fixed-term contract (6 months)
- Field-based position with a company vehicle
- Managerial status (39 hours/week, Monday to Friday)
- Paid annual leave
- Accommodation and meal expenses covered during business travel
- Meal card
- Health insurance and disability/life coverage
- Employee benefits through the Works Council (CSE)
MSXI currently collaborates with almost all major automotive manufacturers worldwide. For more information, please visit: https://careers.msxi.com
Please review the information regarding data processing and provide your consent in accordance with the GDPR (EU Regulation 679/2016).
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
