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Warranty Claims Coordinator

Role overview

Qualifications

  • Experience in Accounts Payable and/or Procurement
  • In-depth knowledge of Microsoft Outlook and Excel
  • Experience with ServiceTitan or similar field service management software
  • Strong attention to detail and organizational skills

Responsibilities

  • File warranty claims with company warranty providers
  • Create Purchase Order claims returns in ServiceTitan
  • Process all vendor credit memos received in the AP inbox
  • Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged

Key facts

Hard skills

Other skills

  • Microsoft Excel
  • Detail Oriented
  • Organizational Skills
  • Communication

About the company

Scalable OS logo

Scalable OS

Staffing & Recruiting

ScalableOS is a premium offshore staffing partner offering custom solutions for MSPs. We provide dedicated staff based in the Philippines, 100% under your control. Your team with us operates as an extension of yours! We’re experts in helping MSPs grow quickly and profitably.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size201 - 500

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Job description

SUMMARY

The Warranty Claims Coordinator owns company warranty claims process end to end — filing claims with warranty providers, creating Purchase Order claims returns in ServiceTitan, and processing vendor credit memos — and supports the AP team on vendor and brand communications. This is a full-time, remote (offsite) role.

JOB RESPONSIBILITIES
  • File warranty claims with company warranty providers.
  • Create Purchase Order claims returns in ServiceTitan.
  • Process all vendor credit memos received in the AP inbox.
  • Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged.
  • Follow up with warranty providers on the status of warranty refunds.
  • Support the company AP team with vendor and brand communications regarding payment status.
  • Assist with vendor statement reconciliations.

QUALIFICATIONS
  • Experience in Accounts Payable and/or Procurement.
  • In-depth knowledge of Microsoft Outlook and Excel.
  • Experience with ServiceTitan or similar field service management software is a plus.
  • Strong attention to detail and organizational skills.
  • Clear, professional communication with vendors and internal teams.
  • Comfortable working independently in a remote role.

JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement
  • Should be amenable to a permanent night shift schedule


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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