People Ops & Experience Specialist (12M FTC)

A note from our of Head of People and Talent: We're thinking about the role CVs should play in our hiring process, and so what better place to test than the People team. I'm really keen to learn more about you as a person, not just what you can do on paper! If you've got something that shows how you actually work rather than what you've just done, please share it! This could be anything, whether it's a video, a project plan, a link to your website – we're open to innovation 👀

About Flash Pack:

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack – curated social adventures for solo travellers.

We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.

Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work—we’re driven to do what’s right and to build a company that makes us genuinely proud.

What you’ll find here:

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
  

• An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
  

• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection

You can find out more about our culture and life at Flash Pack here.

The Role:

We're hiring a People Ops and Experience Specialist to join us for twelve months, to own People Experience at Flash Pack end to end.

You'll be keeping the operational foundations of People running - the systems, data and processes we depend on. Alongside this, you'll be leading on key People moments and be building and creating the processes and programmes that shape our People experience.

This role is primarily remote. You'll need to be based in or around London, though — you'll be responsible for our London office and the in-person events we run there, so expect to be in around once a week to once a fortnight.

This is a twelve-month fixed-term contract, but there is strong potential for this role to become permanent.

In line with our salary framework, the salary for this role is £37,000–£43,500, depending on experience.

Where you'll spend your time:

• Owning our People infrastructure and tech stack - contracts, systems, payroll and UK compliance and keeping it running

• Leading on our key People moments such as onboarding, probations, offboarding and making sure managers know what good looks like and that the way we've designed them actually works in practice

• Spotting what's broken or inefficient in our People processes, and fixing it - simplifying them and building ones that actually scale

• Being the person the team trusts to sort out People questions, and fixing the process behind them when the same one keeps coming up

• Owning our People data - keeping it accurate, and turning it into dashboards and insights the business can act on

• Supporting and delivering on the projects that turn our high-performance culture into practical ways of working - the norms, rituals and processes that make it real day to day

• Championing connection and collaboration across our globally distributed, asynchronous-first team - designing the moments, comms and initiatives that bring us together, and owning the London hub as where it comes together in person

• Continuously taking feedback from the team and managers on what we build, and iterating based on what's actually working and what isn't

What we'd love to see from you:

• You've got real experience in a People role, with the fundamentals down but you'd rather ask what's actually needed than default to a fixed playbook

• Experience working with remote or distributed teams, and you understand what good looks like with asynchronous ways of working

• You are pragmatic and you can tell when something needs a proper long-term fix versus a quick, sensible one today

• Comfortable owning ambiguity independently - you've worked in a fast-moving, scaling environment before, ideally within a lean People function

• Strong operational judgement and real attention to detail, particularly with data and process accuracy

• You dig into root causes before jumping to solutions - you diagnose the real problem, not just the symptom

• Curious and keen to grow - you care about the impact of your work, not just getting it done

• Interested in AI and how it can improve the way a People function operates

We're after the right person, and if you don't quite hit all the criteria, we'd still encourage you to apply. We'd love to chat and see if you could be a great fit for Flash Pack.We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

Logistics 🛠️:

Our interviews take place on Google Meet and usually consist of the following stages:

• Introductory chat with our talent team to see if there is a match (20 mins)

• An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (60 mins)

• A culture and ways of working interview with our founder to see if your ways of working are a match with ours (30 mins)

Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case.

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.