Commission Analyst II

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Under the direction of the Manager, Commissions, this position is responsible for ensuring the timely and accurate processing of monthly Broker and internal Sales commissions, incentives and bonus payments. Other responsibilities include assisting with the facilitation of compensation processes, resolution of production and data issues related to broker compensation processes, implementation of annual compensation program changes, report development, new system functionality, and responding to internal and external inquiries. In addition to core compensation processes, this position is responsible for the review and completion of more complex commissions tasks and staff training. The position requires a strong business, technical, and analytical discipline as well as troubleshooting skills with the ability to work across multiple systems/interfaces. This is a cross functional role that interacts heavily with IT, internal business partners, and external customers/vendors requiring strong written/oral communications skills.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Ensure timely and accurate calculation and disbursement of commission payments to Brokers and/or internal sales executives.
• Responsible for all audit reports, data input, reconciliations and analysis required to process monthly commissions according to the compensation plans. This includes reconciliation of membership and premium reconciliations for Commercial and Medicare business. Also, responsible for the validation of commission payments and the resolution of all payout issues in a timely and accurate manner.
• Review more complex system manual adjustments, customer service requests, monthly production tasks and ad hoc requests.
• Responsible for reviewing monthly ERISA 5500 production checklist and back-up support.
• Manage resolution of all complex customer service requests in team email boxes.

Other Responsibilities

• Coordinate annual compensation plan testing plan and assignments.
• Lead integration of Sales process changes into system/processes.
• Manage MAR documentation requests.
• Assist with development of policies and procedures.
• Provide training to specialist and Sales Operations staff.
• Respond to Broker payment inquiries in a timely manner.
• Respond to inquiries from internal sales staff and management.
• Assist with development and testing of annual compensation plan.
• Maintain policies and procedures for Broker Compensation responsibilities.
• Respond to both internal and external audit requests, as required.
• Assist with departmental projects as needed.
• Other projects and duties as assigned.

Qualifications – what you need to perform the job

Education, Certification and Licensure

• Bachelor’s degree in business or related work experience is preferred.

Experience (minimum years required):

• 3-5 years of business experience required

Skill Requirements

Highly organized, self-motivated and detail-oriented with the ability to operate in a fast-paced environment, work independently, and have the flexibility to adapt to changing processes and timelines. Must be able to interpret complex business situations and understand the implication to team. This position requires strong analytical skills, independent judgment, strong critical thinking, creative problem solving, and timely and sound decision-making abilities. Proven ability to work in multiple systems and ability to interpret complex data. Advanced technical expertise in Excel is required.

Interpersonal skills (include personal interaction):

Requires a high level of organizational skills and the ability to effectively work across multiple business units. This position must be able to work collaboratively with all levels of staff and management across multiple departments.

Principal duties and responsibilities occur simultaneously, therefore, the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary. These functions need to be performed on a consistent and regular basis, using good judgment. Ability to learn and apply company policies consistently, seeking out guidance, when necessary, is required.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$62,996.00 -$94,494.00

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org