Temporary Customer Service Representative - Financial Services

Key details:

Basic Salary: £24,784.50 per annum, paid monthly

Benefits: Employee recognition platform, progression opportunities, and an award-winning culture!

Working Hours: Shifts between Monday to Friday, 08:00 to 18:00 and Saturday 08:00 to 14:00 

Contract Type: Temporary - until end of October 2026, full-time (37.5 hours per week)

Location: Work from Home, UK-based only

Start Date: 21st September

Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for a Customer Service Representative to join our team, working on behalf of our financial client!

Please note that we are unfortunately not able to offer sponsorship for this role. This role is subject to passing a Disclosure, Global media, sanction and credit check successfully.

What will I be doing?

As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support for our client. You'll be the face of our banking clients brand, using your exceptional customer service skills to foster meaningful, personalised connections with their customers.

You will effectively use your excellent customer service skills to provide friendly and knowledgable advice to support our client's customers via phone and email. We work in a fast paced environment where dedication and flexibility matters.

Primary Responsibilities

• Support customers via phone and email within given timescales, efficiently and effectively, whilst liaising with client back-office contacts if neccessary.
• Provide a single 'window' and act as a representative for the company.
• Develop and maintain a full knowledge of client products and services.
• Recognise when a problem or query should be transferred to another department or a more senior member of staff.
• Deal with all correspondence as requested/required.
• Log all calls and contacts accurately and in line with client procedure.

What skills and experience will I need to succeed?

• Fluent in English
• Previous experience in Customer Service, preferably in the Financial industry
• Computer literate: Word-processing, Excel, internet and general systems usage
• Ability to work under pressure, detail oriented and flexible.
• Strong interpersonal, communication and customer service skills.
• Sense of urgency and responsibility required.
• Problem solving and conflict resolution  
• Effectively prioritise time & manage work to deadlines
• Take ownership of issues and liaise with the client and internal Operations to resolve
• Ability to work in a pressured environment and multi-task is essential    
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information.           
• Excellent communication skills & ability to communicate at all levels
• Display a high level of attention to detail 

Why join Foundever?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Work from Home requirements

This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:

• You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your English abilities, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at recruitment.edinburgh@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.