About Us
HireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.
About the Role
As a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.
This is an operations-focused healthcare role, not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey.
Responsibilities
- Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
- Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.
- Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
- Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
- Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
- Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
- Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
- Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
- Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and escalate them promptly rather than providing independent medical advice.
- Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.
Requirements
Must-Have:
- 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.
- Hands-on experience working in a U.S. medical practice or healthcare environment.
- Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.
- Experience using EMR, CRM, patient-management, or comparable medical-office systems.
- Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.
- Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.
- Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff.
Nice to Have:
- Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment.
- Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience.
- Experience conducting standardized pre-operative patient calls.
