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Field Collections Officers - 11

d.light India

Role overview

Qualifications

  • Diploma or Degree in Business, Finance, Accounting, Banking, or related field.
  • Minimum of 1–2 years’ experience in collections, credit management, microfinance, or field operations.
  • Strong negotiation and conflict resolution skills.
  • Ability to work independently and meet deadlines under pressure.

Responsibilities

  • Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
  • Conduct regular visits and follow-ups with customers holding overdue accounts.
  • Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
  • Initiate loan restructuring processes to align with customer repayment capacity.

Key facts

Hard skills

Other skills

  • Negotiation
  • Record Keeping
  • Ability To Meet Deadlines
  • Computer Literacy

About the company

d.light India logo

d.light India

Renewable Energy

d.light is a global leader and pioneer in delivering affordable clean energy solutions to the people across 65+ countries. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia, and the United States, d.light has sold over 20 million solar lights and power products, improving the lives of about 93 million people, with India being one of the leaders in impacting lives.We scientifically measure the impact created by our solar & clean energy products on health, productivity, happiness, and all round well being. d.light was among the first 200 companies to undertake the Global Impact Investment Rating System's (GIIRS) rigorous, independent assessment of social and environmental performance impact. Since 2012, d.light has received the highest score possible each year.Our mission is to create a brighter future by making clean energy products universally available and affordable.India Approach:In India, d.light wants to establish thought leadership in the clean energy space and bring about a positive change by educating, promoting and establishing Solar Energy as a new way of life that can bring about real positive change in consumers'​ life (through savings and energy independence) and environment (by reducing carbon emissions). We dream about creating a #SolarIndia in the near future, which is totally independent for energy needs.

Company details

IndustryRenewable Energy
Company size201 - 500

Links

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Job description

This is a remote position.

The Collections Officer manages debt recovery, engaging customers directly for repayments, restructuring loans, facilitating ownership transfers, and repossessing as a last resort. They also ensure the assigned portfolio remains healthy and profitable.
Roles and Responsibilties
  • Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
  • Conduct regular visits and follow-ups with customers holding overdue accounts.
  • Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
  • Initiate loan restructuring processes to align with customer repayment capacity.
  • Identify new customers and facilitate change of ownership where necessary.
  • Provide basic technical support to customers, including troubleshooting product issues and escalating unresolved cases to the Technical/Service team.
  • Maintain accurate and updated records of customer interactions, repayment status, and follow-up actions.
  • Educate customers on repayment obligations, product usage, and available support options.
  • Initiate and repossess company products as a last resort for customers unwilling to repay loans, in line with policy.
  • Identify and escalate high-risk or fraudulent cases to the Collections Supervisor.
  • Liaise with Sales, Customer Care, and Credit teams to resolve customer concerns that may affect repayment.
  • Monitor repayment trends within the assigned portfolio and provide insights on portfolio quality.
  • Achieve monthly collections and recovery targets as set by management.
Key Performance Indicators
  • # of Winbacks
  • Winback %
  • Tokens / winback=5
  • Cash Collections (LCY)


Requirements

  • Diploma or Degree in Business, Finance, Accounting, Banking, or related field.
  • Minimum of 1–2 years’ experience in collections, credit management, microfinance, or field operations.
  • Strong negotiation and conflict resolution skills.
  • Ability to work independently and meet deadlines under pressure.
  • Knowledge of the local language(s) and communities within the assigned territory.
  • Basic computer literacy (MS Office, mobile apps, data entry systems).
  • Technical aptitude and ability to troubleshoot basic product issues.
  • A valid driver’s license or motorbike riding permit will be an added advantage.



Benefits

Commission based role.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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