Director of Operations REMOTE

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Job Summary

We are seeking a dedicated Director of Operations - REMOTE to join our team. In this position, you are responsible for setting departmental and individual goals based on company objectives and communicates those goals effectively to staff. Develop strategies and action plans to achieve department goals, create objective and measurable criteria that will be used to gauge the results of individual staff's actions, also plan, prioritize, and direct work assignments, develop incentives and tools to help staff meet individual and departmental goals. Also responsible for monitoring the staff's performance and their efforts toward department goals, evaluate the financial performance of their department on a scheduled basis and interface with respective staff and other managers to assure corrective action is taken when problems are identified and hold others accountable in a constructive manner and guide staff through difficulties to achieve department goals and maintain documented improvement plans and staff success. This position offers a salary range of $80,000–$90,000 per year, depending on relevant experience and the state where the employee is hired.

• 100% REMOTE Work from Home day one of employment; Must live in the US

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Accountable for BPO process efficiency
• Accountable for the financial and operational performance of the CSR teams in multiple locations
• Adheres to and implements all company policies and procedures
• Conducts regular performance reviews for all direct reports and approves all performance reviews for all team members reporting up through Director of Operations
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• Keeps current on industry and market place trends
• Key focus with interdepartmental relationships at a local, area, region and corporate level
• Maintains accurate records at location level for compliance purposes
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures
• Maintains appropriate documentation regarding personnel performance
• Maintains working knowledge of product reimbursement guidelines
• Makes sure team members receive and complete necessary training and provide seamless service to patients
• Manage location needs including maintenance and repair requests
• Monitors and acts on the team’s growth plan in order to achieve or exceed the location’s budgeted goals
• Provides leadership and accountability within division to drive operational excellence including ticketing efficiency, accuracy and timeliness
• Reports directly to the division Vice President
• Reviews and approves employee timecards for payroll
• Reviews and approves expense reports for division employees
• Reviews and approves invoices for Wound Care Division
• Works with location employees, referral sources, patients and management team to grow revenue and maintain high level of upfront cash collections
• Performs other duties as assigned

Travel

• Travel required up to 20% of time

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Bachelor’s degree and/or a minimum of five years’ experience in RT/DME sales or healthcare industry sales, preferred
• Experience with medical equipment, preferred
• Medical terminology, preferred
• Five years of related work experience, preferred
• Proven track record of sales success and strong sales skills
• Understand sales analysis, revenue management and basic corporate financial structure
• Prior experience with Advanced Wound Dressing products 

Skills and Competencies

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires sitting, walking, standing, talking and listening
• Travel via airplane and/or vehicle
• Utilize computer for extensive hours

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities 
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.