Underwriting Team Lead

FLSA Status

• Non-Exempt

Job Summary

All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous and resourceful. They have a “how can we make this work” mindset and provide the best customer service possible.  They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure maximum customer satisfaction.  Underwriting Team Leads are self-sufficient, confident and accurate decision makers plus strong leaders providing consistent support to the organization. They work both independently and cohesively with others and foster a team environment. The focus of an underwriting team lead is to provide leadership and complete sound risk evaluation of mortgage applications while always putting the customer first and ensuring the highest loan quality.  Maintaining an attitude of approachability and willingness to assist in troubleshooting with customers and Dart Bank departments as needed.  They thrive in our ever-changing environment and take great pride in contributing to Dart Bank being an industry leader.

Job Duties

• Provide leadership support to Underwriting team including second level reviews as required by loan program/decision, mentoring, training, escalation reviews and internal audits on underwriting quality plus coaching as needed.
• Ability to design and deliver training (products/processes/policies/procedures etc.) as needed.
• Assist with pipeline management and workflow for underwriting team members.
• Assist with Timecard and vacation management.
• Manage Helpdesk questions, including answering, assigning, closing the ticket and following up as needed.
• Work with Leadership of other teams to address changes, challenges and process improvements as needed.
• Provide out of office coverage for other team members as needed.
• Underwrite mortgage loan transactions as required based on volume and leadership responsibilities.  Products determined by approved Underwriting authority.
• Run various AUS programs, review findings and clear conditions.
• Thorough understanding of underwriting fundamentals and able to implement changing regulations, guidelines, and overlays to ensure quality transactions that meet all salability requirements.
• Review and analyze complex financial statements, personal and corporate tax returns.
• Review credit worthiness, assets, income, sale contracts, appraisal, title and supporting documents in accordance with agency and/or investor guidelines.
• Issue loan decisions (including adverse) in accordance with compliance regulations.
• Prioritize workflow to meet deadlines, maintaining or exceeding established turn times and SLA.
• Responsible for reviewing loan documentation provided by internal teams and external partners to ensure conditions are met and transaction meets program salability requirements.
• Perform due diligence on all borrowers, their employment and subject property and investigate loan files for any fraudulent activity.
• Execute an appraisal analysis to determine that acceptable collateral standards are met, while completing the necessary research to determine federal, state and company compliance.
• Assist post-closing /insuring with any additional documentation or requests—both internal and external.
• Responsible for adhering to all Quality Control/investor requirements including but not limited to timely response to audit requests.
• Actively participate and advocate the bank’s training and development programs and commitment to learning.
• Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact.
• Maintain strong knowledge and understanding of Agency and product requirements.  Continuing education is required.
• Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies.
• Be relentlessly resourceful in finding answers and assist in creation of trainings, manuals and job aids as needed.
• Willing and able to assist and direct underwriters (and other teams as needed) with questions and training as needed.
• Work closely with the underwriting team to ensure consistency and accuracy with all underwriting conditions and processes.
• Maintain strong positive communication with all departments to develop cohesive working relationships.
• Relationships with external contacts are vital, position involves extensive personal contact with outside vendors and sales partners, customer service is a top priority.
• Maintain positive relationship with sales partners (internal and Mortgage Brokers)—phone and email communication are required.
• All other duties as assigned.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education
  • College degree preferred or equivalent experience.
• Experience
  • 5+ years of recent mortgage underwriting and/or leadership experience is required.
  • Must be proficient with AUS and appraisal reviews, plus a strong understanding of agency guidelines is required.
  • Experience in wholesale market and encompass is mandatory
  • Previous operations leadership is preferred.
• Skills
  • Strong verbal and written communication skills.
  • Strong organizational skills.
  • Ability to adapt quickly to change.
  • Effective time management skills.
  • Strong customer service skills.
  • Proficient with computers and software applications.
  • Demonstrated leadership skills.
  • Ability to effectively facilitate training.

Supervised By

• Underwriting Manager

Supervises

• None

Management retains the discretion to change this job description at any time.