Emergency Relief Assessor

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Emergency Relief Assessor – Morley WA 

SCHADS Level 3 | Full-time | Permanent | Hybrid working arrangements available 

Why this role matters 

Every day, people reach out during moments of financial stress, uncertainty or overwhelm. Your presence can be the calm in that storm. In this role, you help people feel heard, respected and supported at a time when they may be struggling to see a way forward. Your compassion and ability to listen deeply can transform a difficult moment into the beginning of renewed hope. You become part of someone’s turning point, offering dignity and practical support when it matters most. 

About the role 

As an Emergency Relief Assessor, you will speak with community members over the phone, listen to their story, understand their needs and connect them with practical support that can make a real difference in their day-to-day lives. You will provide referrals and advocacy that help people access the right supports at the right time. You will maintain accurate client records, identify risks and escalate matters when required. You will work collaboratively with your team and local mission partners to ensure people feel supported from the moment they reach out.  

This full-time, permanent role is based at our Morley site, working 38 hours per week, Monday to Friday, 8:45am–5:15pm. Flexible hybrid working arrangements to be agreed with the successful applicant. Pay is in accordance with the SCHADS Level 3 Award. 

How you will make an impact 

• Create a safe, respectful space for people to share what they are going through 

• Hold meaningful phone conversations that help you understand each person’s situation 

• Provide emergency relief and practical support tailored to individual needs 

• Connect people with the right services through thoughtful referrals and advocacy 

• Maintain clear, accurate records to ensure consistent, high-quality support 

• Notice emerging needs or gaps and share insights that help strengthen the service 

• Work closely with your team and local mission partners to ensure people feel supported from the moment they reach out 

What you will bring 

• Certificate IV in Community Services as a minimum 

• Diploma or above in Community Services highly regarded 

• Experience in the community services sector 

• Experience supporting people experiencing hardship, vulnerability or trauma 

• Confidence engaging with people from culturally and linguistically diverse backgrounds 

• Ability to remain calm, empathetic and solution focused in challenging or fast paced situations 

• Strong communication and interpersonal skills 

• A collaborative approach and commitment to TSA values and person-centred practice 

• WA Working with Children’s Check 

What we offer 

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free) 

• Flexible and hybrid working arrangements, with work from home capacity to be agreed with the successful applicant 

• Employee Assistance Program – confidential counselling service 

• Financial, retail and lifestyle discounts 

• Discounted health and fitness programs through Fitness Passport 

• Up to 8 weeks of leave per year through our purchase leave scheme 

• Generous parental leave (12 weeks) 

• Up to 5 days paid leave per year to support a TSA program or activity 

• A supportive, inclusive culture with passionate and dedicated team members 

• The opportunity to make a meaningful difference in the lives of people experiencing hardship 

How to apply 

If you are ready to use your skills to support a vital community service, we would love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration