Aras is a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. As one of the fastest growing PLM companies, our AI-native, low-code platform enables the rapid delivery of flexible solutions that connect teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain.
The world's largest manufacturers leverage Aras Innovator to manage complex product lifecycles, accelerate innovation, improve operational efficiency, and bring products to market faster. We collaborate with companies in some of the world's most innovative industries, including automotive, industrial equipment, aerospace and defense, high tech, and life sciences.
Primary Responsibilities
- Renewal Planning & Risk Management
- Execute renewal planning activities collaborating with Account Executives and Project Managers to ensure renewal objectives are aligned and ready for execution.
- Track renewal risks and key account updates in CRM, escalating concerns as needed.
- Assist in coordinating cross-functional activities to support successful renewals.
- Contract & Renewal Administration
- Develop a working knowledge of customer contracts, subscription agreements, pricing terms, and renewal requirements.
- Prepare and deliver renewal quotes and proposals for assigned accounts.
- Process contract amendments, true-ups, and other renewal-related transactions.
- Support pricing and contract discussions in collaboration with senior team members when necessary.
- Renewal Operations
- Ensure renewals are completed accurately and on time.
- Maintain accurate opportunity, forecast, and renewal records in CRM and related systems.
- Partner with Sales, Finance, Legal, and Professional Services teams to resolve renewal-related issues.
- Customer Support & Engagement
- Serve as a point of contact for customer renewal inquiries.
- Connect customers with available resources, including training, webinars, events, licensing support, and escalation channels.
- Build positive working relationships with customers and help ensure they receive value from products and services.
- Revenue Retention Support
- Manage a portfolio of renewal opportunities and support retention goals.
- Identify potential renewal risks and growth opportunities and communicate them to the appropriate stakeholders.
- Monitor renewal progress and help drive activities that support customer retention and recurring revenue.
Minimum Qualifications
- You have a Bachelor’s degree in business, engineering or other fields
- You are experienced with Microsoft Excel for financial reporting and analysis. You are well versed in Microsoft Office suite.
- You have a proven track record of success in managing a high-volume portfolio of accounts
- You have business acumen and ability to analyze data to address customer situations.
- You have strong communication and follow up skills
- You are self-motivated, goal and detail oriented, persistent and dependable
- You have ability to establish relationships and work in a team environment
- You have a proven experience with customer contracts, understanding terms & conditions and identifying potential issues
Preferred Qualifications
- You have experience or an understanding of Customer Success industry practices & principles
- You are passionate about helping customers be successful
- You enjoy finding smarter ways to execute business processes
- You have experience with enterprise software, PLM or other engineering software
Aras was recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for PLM Software in Discrete Manufacturing Industries. Feedback from our community has also established Aras as a top-ranked PLM vendor in online review services like G2 and Gartner Peer Insights.
With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply!
Compensation for the role will be commensurate with experience. The total expected base salary range will be between $53,000-$65,000. This position is also bonus eligible.
- Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
- A 401(k) plan with company match to help you invest in your future.
- Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
- Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.
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Aras is an Equal Opportunity Employer.
