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Customer Service Specialist

Van Hyde International

Role overview

Qualifications

  • Conversational skills in English and Spanish
  • Proven experience in customer service or support, preferably in healthcare or technology
  • Exceptional communication and interpersonal skills
  • Ability to problem-solve and remain calm under pressure

Responsibilities

  • Respond to customer queries via phone, email, and chat promptly and professionally
  • Troubleshoot and resolve technical issues with the platform
  • Guide users on how to navigate and maximize the telehealth services
  • Collaborate with internal teams to escalate and resolve complex issues

Key facts

  • Remote from: Argentina
  • Full time
  • Customer Service Specialist
  • English, Spanish

Hard skills

Other skills

  • Customer Service
  • Communication
  • Social Skills
  • Problem Solving

About the company

Van Hyde International logo

Van Hyde International

Staffing & Recruiting

Van Hyde International was founded in 2018 by a team of consultants highly specialized in the software industry. Our mission is to take the careers of tech professionals in Latin America to a global level.We currently operate from 4 regions to help LATAM tech professionals to get fully-remote jobs, and relocation jobs in countries such as: Germany, Canada, Portugal, The Netherlands, Malta, among others. If you are from Latin America and you have work-experience in the following fields, we can help you: Software Development | DevOps | DevSecOps | IoT | Industry 4.0 | Web3 | BlockChain | Data Engineering | Data Science | C-Level | Technology Leadership | Machine Learning | Artificial Intelligence | Cloud Engineering | Mobile Development (Hybrid/Native) | Metaverse | Game Development | iGaming Our capacities:• Career Services (Remote): Land a new job or a better salary with a fully-remote job, working from LATAM.• Career Services (Relocation): Relocate to a new country with our experts in the North American region, and Europe.• Business Services (Corp. & Startups): Help your employees to transition after a team reorganization.Our regions of operation: Delaware, USA (North America), Quintana Roo, Mexico (Caribbean), Buenos Aires, Argentina (South America) and Valletta, Malta (Europe). Do you have any questions for us? You can reach up to us at: management@vanhyde.comOr visit us at: www.vanhyde.com

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Customer Service and Support Specialist

Work from anywhere in LATAM

Location: Fully remote

Company: US Telehealth Company

Are you passionate about helping others and providing outstanding support? Join as a Customer Service and Support Specialist.

Required: Conversational skills in English and Spanish

About the Role

In this role, youll be the first point of contact for patients and healthcare providers, ensuring seamless experiences across our platform. Youll address inquiries, troubleshoot issues, and deliver empathetic, patient-centered support.

Key Responsibilities

  • Respond to customer queries via phone, email, and chat promptly and professionally.
  • Troubleshoot and resolve technical issues with the platform.
  • Guide users on how to navigate and maximize the telehealth services.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions in the CRM system.

What Were Looking For

  • Proven experience in customer service or support, preferably in healthcare or technology.
  • Exceptional communication and interpersonal skills.
  • Ability to problem-solve and remain calm under pressure.
  • Familiarity with CRM tools and ticketing systems.
  • A genuine desire to make healthcare more accessible and patient-friendly.

Why Join Us?

  • Be part of a mission-driven company transforming healthcare.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and learning.
  • Collaborative and inclusive work culture.

Van Hyde International

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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