Senior Claims Specialist - General Liability (Remote)

Berkley Southeast Insurance Group (BSIG) is a member company of W. R. Berkley Corporation, a Fortune 500 Company, whose insurance company subsidiaries are rated A+(Superior) by A. M. Best Company. BSIG provides local underwriting, risk services, claim, marketing and audit services for agents and policyholders in Alabama, Georgia, Mississippi, South Carolina, North Carolina and Tennessee. We take a broad approach to underwriting for ‘best in class’ businesses, primarily in: construction, light manufacturing, wholesale, distribution and business service industries.

The Senior Claims Specialist is responsible for the quality handling, investigation, evaluation, negotiation, and resolution of commercial general liability claims, ranging from fast-track to litigated matters. This position manages claims involving coverage issues, minor to severe injuries and property damage, contractual liability exposures, and other moderately complex to complex matters requiring specialized claim handling. The role is expected to provide exceptional customer service while achieving timely resolution and maintaining effective expense management.

• Review new losses and appropriately manage claims through coverage analysis, investigation, damages evaluation, reserving and resolution on non-litigated casualty claims.
• Manage bodily injury claims, auto material damage claims and total loss claims process. Includes vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals.
• Establish timely and accurate claim and expense reserves.
• Negotiate and convey claim settlements within authority limits.
• Participate in regional round table meetings as needed.
• Write Reservation of Rights and Coverage Denial letters and other complex correspondence.
• Maintain an effective dairy system and document claim file activities in accordance with established procedures.
• Manage file inventory to ensure timely resolution of cases.
• Handle files in compliance with state regulations.
• Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
• Perform other duties as assigned.

Remote work may be considered for highly qualified candidates who do not reside within commuting distance of a Berkley Southeast office.

• 3-5 years’ casualty claim experience preferred
• Excellent interpersonal, communication, organizational and presentation skills
• Computer proficiency, working knowledge of Microsoft Office products
• Knowledge of tort and contract law and experience in auditing/reviewing casualty claim files
• Independent adjusters licenses for states of: AL, GA, MS, NC, SC & TN and/or ability to obtain licenses within 90 days of hire
• The Company is an equal employment opportunity employer.

Education 

• BA/BS degree preferred or equivalent work experience