Underwriting Services Manager

Berkley Specialty Excess (BSE) was founded in 2023 as a member company of W.R. Berkley Corporation.  Berkley Specialty Excess is an excess and surplus lines commercial insurance carrier. Berkley Specialty Excess provides excess and surplus lines coverages for mid-market companies with hard–to place, specialized risks including, environmental (excess and primary), excess energy and excess general casualty. These risks involve moderate to high degrees of hazard and require highly negotiated terms to meet buyer's needs. The distribution of products is limited to industry specialized brokers, wholesale for all products and large retail brokers for environmental and energy products.

Company URL:  https://www.berkleyse.com/

The company is an equal opportunity employer.

The Underwriting Services Manager is responsible for managing underwriting support services by directing and coordinating activities consistent with established goals, objectives and policies. Develop, evaluate and oversee plans and strategies with regard to workflow in terms of document management as well as data entry.  Maintain adherence to corporate guidelines and annual plans.  Manage and assess the performance of direct reports.

• Develop guidelines and standardized procedures to be utilized by Underwriting Services Department for the underwriting department. Ensure underwriting support services adhere to service levels and standardized procedures as defined.
• Partner with the IT department and home office to enhance and develop systems in support of standardizing and streamlining workflow and document production, as well as report development via the system.
• Create guidelines and develop procedures to meet departmental service requirements for account clearance, quote, binder, policy and endorsement issuance. Train staff in best practices.
• Run and review reports regarding registration of policies to ensure high quality documentation is being issued.
• Accountable for a complex blended workforce consisting of internal employees, Business Process Outsource (BPO) resources, and increasingly automated processes.
• Support data validation and identifying inconsistencies.
• Assist with documentation and standardization of processes before they are transitioned to BPO or automated.
• Identify repetitive work that may be a candidate for further automation.
• Ensure that goals are met or changed in accordance with needs of senior management.
• Hire, train and direct the development of subordinates. Appraise and analyze performance on a formal and informal basis.

Education Requirement

• Bachelor’s Degree or equivalent insurance experience required.

• Minimum of 6-10 years of commercial lines insurance/reinsurance experience required.
• Prior Team Lead or Supervisory experience.
• Strong knowledge of insurance industry, products, and operational environments.
• Effective leadership qualities.
• Exceptional communication skills to include: technical writing, presentation, and coaching.
• Excellent problem-solving, organizational, and analytical skills.
• Proven capability to implement innovative solutions to outperform competition and drive profitability.
• Experience working with underwriting platforms and software.
• Proficiency using Microsoft Office Suite, with a strong background in Excel.
• Up to 10% travel.