Systems Integration Advisor

Job Summary

We are seeking an experienced Connexall Application Support Engineer to provide L2/L3 support for the Connexall Clinical Communication and Workflow Platform. The resource will be responsible for monitoring, troubleshooting, maintaining, and optimizing clinical communication workflows that connect nurse call systems, patient monitoring devices, EMR/EHR systems, mobile communication devices, and other healthcare technologies.

The ideal candidate will have healthcare IT experience, strong troubleshooting skills, and expertise in healthcare integrations and clinical workflow systems.

Key Responsibilities

• Application Support & Operations
  • Provide L2/L3 production support for the Connexall platform.
  • Monitor application availability, alerts, queues, and workflow processing.
  • Investigate and resolve incidents within established SLAs.
  • Perform root cause analysis and implement preventive actions.
  • Support platform upgrades, patches, and release activities.
  • Participate in on-call support rotations as required.
• Clinical Workflow Support
  • Support and maintain clinical communication workflows.
  • Troubleshoot nursing communication and alert escalation issues.
  • Support alarm routing, staff assignment, and notification workflows.
  • Ensure reliable delivery of critical clinical alerts and messages.
• Integration Support
  • Support integrations between Connexall and:
    • Nurse Call Systems
    • Vocera
    • Voalte
    • Cisco communication systems
    • Epic
    • Patient Monitoring Systems
    • Mobile devices
    • Paging systems
    • Contact center platforms
  • Responsibilities include:
    • Interface monitoring
    • Integration troubleshooting
    • Data validation
    • Message delivery support
    • Workflow testing
• System Administration
  • Manage system configurations and user profiles.
  • Support role-based security and access management.
  • Configure clinical units, devices, escalation groups, and workflows.
  • Monitor system capacity and performance.
• Incident & Problem Management
  • Handle Sev1, Sev2, and Sev3 incidents.
  • Perform detailed log analysis.
  • Develop knowledge-base articles and troubleshooting documentation.
  • Coordinate with vendors and hospital operations teams during critical incidents.

Experience

• 5-10 years of IT Application Support experience
• 2 years supporting healthcare communication, clinical workflow, nurse call, patient engagement, or hospital integration platforms.

Required Technical Skills

• Platform Skills:
  • 5 Years of Experience supporting Connexall or similar clinical communication platforms.
  • 5 Years of Understanding of healthcare communication workflows.
  • 5 Years of Experience with nurse call and alarm management systems.
• Healthcare Integration Skills
  • HL7
  • FHIR (preferred)
  • Interface Engines
  • APIs and Web Services
  • Clinical Messaging Platforms
• Database Skills
  • SQL Query Writing
  • Performance Troubleshooting
  • Data Validation
  • Reporting Support
• Preferred Healthcare Experience
  • Experience supporting:
    • Connexall
    • Vocera
    • Voalte
    • Epic
    • Patient Monitoring Platforms

Education

• Bachelor's Degree in Information Technology, Engineering, Healthcare Informatics, or related field.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $55/hr to $65/hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

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