Collection Specialist with Spanish, Krakow

Job Description

Deliver the results that drive change. 

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.  

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries we listen to each other, actively contribute and grow together.  

Join us in our exciting quest to build the future home. 

About the role 

As a Collection Specialist with Spanish, you will play a key role in ensuring healthy cash flow and supporting the financial stability of the business. You will manage collections activities for assigned customers, monitor outstanding balances, resolve payment issues, and build strong relationships with internal and external stakeholders. 

Working as part of our Accounts Receivable team, you will help optimize cash collection performance, improve customer account management, and contribute to key business objectives such as DSO and working capital improvement. 

You will report directly to the Collection Team Leader. 

What you'll do: 

In this role, you will be responsible for managing collection activities for assigned customers and supporting end-to-end Accounts Receivable processes.  

In detail you will be: 

• Contacting customers regarding overdue invoices and ensuring timely debt collection. 

• Monitoring customer accounts, investigating payment delays, and resolving disputes or unclear payments. 

• Processing and allocating received payments, handling deductions, direct debits, and customer statements. 

• Performing account analysis, reconciliations, and supporting month-end and year-end closing activities. 

• Building strong working relationships with customers, Sales teams, and other internal stakeholders to resolve outstanding issues. 

• Preparing collection reports and maintaining accurate process documentation. 

• Supporting continuous improvement initiatives and contributing to business targets related to cash collection, DSO, and working capital. 

Qualifications & Requirements: 

• Fluent Spanish and English, both written and spoken. 

• Previous experience in Collections, Accounts Receivable, OTC, Credit Management, Finance, or a related area. 

• Good understanding of accounting principles and financial processes. 

• Strong analytical skills with the ability to interpret financial data and identify issues. 

• Customer-focused mindset with excellent communication and relationship-building skills. 

• Proactive, results-driven approach and ability to work effectively under pressure. 

• Strong attention to detail, accuracy, and organizational skills. 

• Good knowledge of MS Office, particularly Excel. 

• Experience with SAP or other ERP systems will be an advantage. 

• University degree in Finance, Accounting, Economics, Business Administration, or a related field is preferred. 

Where you'll be: 

You will be based in our modern Kraków office, working alongside colleagues who deliver Finance, HR, and IT services across Europe. Our collaborative and international environment provides excellent opportunities for professional development, networking, and career growth. 

Benefits highlights: 

• Hybrid working model (up to 5 remote working days per month) 

• Life insurance 

• Worksmile Cafeteria benefits platform 

• Extensive learning and development opportunities 

• Flexible career paths and internal mobility opportunities 

• Inclusive, international, and collaborative work environment 

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. 

Find out more about life at Electrolux: 

https://www.linkedin.com/company/electrolux/life/lifeatelectrolux/