Logistics Coordinator

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a dedicated and detail-oriented Logistics Coordinator, whoefficiently builds loads in client’s transportation management systems, schedules pickups and deliveries through the designated appointment platforms, and continuously applies and improves the standard operating procedures (SOPs) provided for each account. The role is metrics-driven, with a daily production target and a clear mandate to identify and pursue automation opportunities that increase throughput while maintaining accuracy.

Responsibilities:

• Build and maintain accurate loads in the TMS, entering rates, pickup and delivery details, reference numbers, commodity information, weights, temperatures, and other required shipment data.

• Review customer tenders and shipment information to verify completeness, accuracy, equipment requirements, special instructions, and customer-specific requirements.

• Identify and resolve discrepancies in shipment information, including missing or conflicting details, before the load is dispatched or moves.

• Schedule and manage pickup and delivery appointments, confirming appointment numbers, dates, times, facility requirements, and making updates or rescheduling changes when needed.

• Coordinate shipment execution with Customer Sales and Carrier Sales teams, ensuring carriers, drivers, and facilities have accurate information and everything required for successful pickup and delivery.

• Coordinate closely with the Track & Trace team by providing accurate shipment information, communicating critical appointments and special instructions, and supporting smooth handoffs between teams and shifts.

• Monitor and assist with operational exceptions, helping resolve appointment issues, missing information, paperwork problems, and other situations that could delay or disrupt shipments.

• Review delivered loads and collect required documentation, including Bills of Lading, Proofs of Delivery, lumper receipts, scale tickets, and other shipment-related paperwork.

• Verify load documentation and accessorial charges, ensuring paperwork is complete, accurate, properly signed, and consistent with the information recorded in the TMS.

• Complete and prepare loads for billing, resolving documentation discrepancies, following up on missing paperwork, updating the TMS, and submitting accurate documentation to the billing/accounting team.