Bilingual Nurse Navigator - Puerto Rico - Remote

Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI.

We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards.
Learn more by visiting www.pagerhealth.com.

This position is for a full-time, remoteRegistered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center. 

Nurse Navigators work 4 or 5 days per week (rotating days). Every other weekend required.   

We have a variety of shifts available, which will be determined during the interview process.  

An active, unencumbered RN license issued by the state where you reside, with compact/multistate privileges, is required for this position.

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication. 

Responsibilities for the Triage RN, Nurse Navigator: 

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email 
• Document within EMR 
• Follow and apply clinically validated triage protocols 
• Ensure the highest quality customer service for patients and providers 
• Complete basic nursing responsibilities, outpatient testing, medications, etc. 
• Troubleshoot technology with patients 
• Work to ensure a seamless patient call center experience 
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care 
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience 
• Assist in identifying technology needs that improve patient experience 
• Additional projects as assigned 

Candidate Profile for the Triage RN, Nurse Navigator:

• Minimum of 2+ years experience as a Registered Nurse (RN) in a clinical/bedside hospital setting is required
• Hands-on RN experience in one or more of the following hospital departments is highly preferred: ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float
• An active, unencumbered RN license issued by the state where you reside, with compact/multistate privileges, is required for this position.
• Minimum of Associates Degree in Nursing (ADN)
• Bilingual and able to communicate in both English and Spanish
• Ability to give and receive actionable feedback
• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun!
• Outstanding multitasking skills
• Enthusiasm for and adaptability to new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $19.00 - $20.00 per hour plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. 

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.  

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.    

At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com or @pagerhealth.com.  We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.

Pager Health is committed to protecting the privacy and security of your personal information