GIS Solution Engineer - Public Safety

Overview

GIS Solution Engineers on our Public Safety team are highly technical, trusted advisors to customers across the National Government team. They inspire customers supporting mission-critical work pushing GIS to new heights. Not only do they create innovative solutions, they talk about solutions in ways that get others excited about the power of GIS technology.

Solution Engineers collaborate across Esri and advise customers on their most complex business challenges. Leveraging problem-solving and critical listening skills, they demonstrate the value of GIS finding unique patterns, trends, and understanding. Each day poses new challenges and new discoveries with ArcGIS. At Esri, your ideas and curiosity are celebrated, and a growth mindset isn’t just encouraged – it’s the standard.

Responsibilities

• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Support your team as you help plan and execute sales strategies.
• Be an expert. Become a subject matter expert of Public Safety as well as a technical expert of ArcGIS. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message. Be a visionary for your customers anticipating their needs and the technology trends that may impact them.
• Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face. Define and deliver strategies to customers that align Esri technology with their business.
• Tell our story. Present technical demonstrations of proposed solutions to customers. Successfully design presentations for technical and non-technical customers. Provide best practices related to the use, deployment, and administration of Esri technology. Present at conferences and trade shows.

Requirements

• 2+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 1+ years of experience in Public Safety space
• Understanding of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing)
• Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
• Experience with geodatabases and underlying DBMS technology
• Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally 25-50%
• Bachelor’s degree in geography, computer science, or a related field
• Applicants must be a US citizen, undergo a background investigation, and obtain/maintain security clearance eligibility requirements for a Secret, Top Secret (TS), TS/SCI, or TS/SCI with polygraph

Recommended Qualifications

• Ability to troubleshoot client issues related to Esri application deployment and system architecture
• Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms
• Experience incorporating real-time information streams with existing GIS data and IT infrastructure
• Basic understanding of artificial intelligence/machine learning concepts
• Programming and scripting experience with languages such as Python and JavaScript
• Master’s degree in geography, computer science, or a related field

Questions about our interview process? We have answers.

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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