Overview
As a Managing Technical Architect, you will oversee the engineering team with the delivery of projects, ensuring engineers are technically prepared and that services are completed fully and efficiently, meeting or exceeding client expectations.
Your Impact
The essential functions of this position include:
MANAGEMENT FUNCTIONS:
- Manage a diversified team of talented consultants so that they are well supported and can reach their full potential
- Maintain relationships with clients and ensure they are completely satisfied throughout all phases of the engagement
- Contribute to the team’s growth and development
- Participate in creating and delivering training programs
- Assist in building and hiring professional services team, within assigned region
- Work with the Services Director to set training goals for each member of team
- Manage technical development and team satisfaction of employees
- Manage monthly internal training workshops for employees
- Complete and conduct employee annual reviews
- Complete HR functions for employees including timesheet, request off, expense and other approval request
- Manage Quality Assurance (QA) of all team projects
ARCHITECT FUNCTIONS:
- Perform Pre-Sales Engineering tasks including BOM creation assistance, SOW development along with planning and designing solutions for complex multi-vendor solutions
- Provide technical oversight and support to engineering team throughout all phases of the engagement
- Engage various manufacturers and their engineering resources for design assistance and lab access
- Develop expertise and skills that align with client technologies and support them to achieve their business outcomes
- Build and maintain manufacturer/vendor relationships
- Serve as an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
- Meet with key vendors to stay current on products and technologies
- Continuing education of relevant certifications that would benefit the role
- Be available to meet customer IT needs and serve the Customer to ePlus’ standards
As a manager, you are also expected to:
- Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
- Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
- Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
- Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.
Qualifications
- Bachelor’s degree preferred
- 10+ years of hands on experience in IT
- 5+ years of experience in a Consultant or Architect role
- Multiple industry-recognized certifications. i.e.: CCIE, VCP, NACP, CISSP
- Excellent customer service skills on phone and in person
- Professional demeanor
- Ability to think and come up with solutions quickly
- Must be fully knowledgeable and able to design and plan, implement and support IT solutions using two or more of the following technologies:
- Virtualization
- Storage Area Networks (SAN)
- Networking
- Collaboration (Messaging)
- VoIP
- Video Conferencing
- Backup
- Blade Server Technology
- Security
Position Specifics
The initial base salary range for this position is expected to be between $150,000 and $200,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
