Senior Employee Relations Specialist

Conduct impartial and comprehensive investigations into employee relations matters, including allegations of harassment, discrimination, retaliation, policy violations, workplace conduct concerns, theft, and other employee complaints.

Manage the investigation process from intake through resolution, including developing investigation plans, conducting interviews, reviewing relevant documentation, analyzing findings, and preparing investigation summaries and recommendations.

Partner with People Partners, managers, and leadership to provide guidance on employee relations matters, policy interpretation, performance concerns, and workplace issues.

Support the consistent application of company policies, procedures, and employment practices to promote fairness, compliance, and a positive employee experience.

Maintain accurate, thorough, and confidential investigation documentation, ensuring records meet organizational standards and support compliance requirements.

Identify trends and recurring themes from employee relations cases and provide insights that support improvements to workplace practices, policies, and employee experience.

Ensure investigations are conducted with appropriate discretion, neutrality, and attention to confidentiality and employee privacy.

Stay current on employment laws, regulatory requirements, and employee relations best practices to support effective investigation practices.

Contribute to the continuous improvement of employee relations processes, tools, and resources to enhance the effectiveness of the People function.

Highly skilled in quickly building relationships and consensus at all levels of an organization.

Able to influence in a collaborative environment; demonstrate flexibility and develop strong business partnerships.

Able to develop solutions to a variety of problems of moderate to complex scope 

Courageous and able to deliver difficult messages to people at any level of the organization.

Excellent at problem-solving and conflict resolution abilities.

Adept at discretion and confidentiality.

An expert in written and verbal communication skills.

Experienced with federal and multi-state compliance obligations.

5 years of progressive experience in Human Resources with a minimum of 3 years demonstrated experience conducting employee relations investigations.

Strong knowledge of employee relations practices, investigation methodologies, and employment laws.

Experience handling sensitive and confidential employee matters with professionalism and discretion.

Knowledge of employment laws and regulations, including EEO principles, harassment prevention, workplace conduct, FMLA, ADA, and other relevant employment practices.

Strong understanding of HR policies, performance management processes, corrective action, and conflict resolution practices.

Strong interviewing, documentation, analytical, and problem-solving skills.

Ability to manage multiple investigations and priorities while maintaining attention to detail.

Comprehensive health, dental, and vision coverage for eligible employees starting on your first day

Best-in-class coffee training and continuing education

Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)

401(k) plan

Paid time off & paid volunteer hours

50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise

Flexible spending account & commuter benefits

Employee Assistance Program

Additional benefits information