The Tidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. We combine expertise and innovative partnership approaches to offer comprehensive, value-generating ETF solutions.
Our platform offers best-in-class strategic guidance, product planning, trust and fund services, legal support, operations support, marketing and research, and sales and distribution services.
About the Role
Tidal is seeking an SVP of Fund Operations to lead and scale the Fund Administration function within our ETF platform. This senior leader will oversee the teams, processes, controls, and service-provider relationships supporting fund administration, regulatory filings, board reporting, audit coordination, liquidity monitoring, and operational risk management.
This role combines strategic leadership with hands-on operational oversight. You’ll help shape the infrastructure, processes, controls, and team capabilities needed to support Tidal’s continued growth while maintaining accuracy, strong governance, service quality, and clear accountability.
We’re looking for an experienced ETF leader who can bring structure and simplicity to complex operations, develop high-performing teams, and work collaboratively across Tidal and our external partners. The ideal candidate brings strong judgment, takes ownership, and is equally comfortable setting direction and working through complex operational challenges.
What You’ll Do
Lead and Scale Fund Administration
- Lead the Fund Administration function, overseeing teams and operations across fund administration, regulatory filings, board reporting, audit coordination, liquidity monitoring, service-provider oversight, and operational controls.
- Build and continuously improve a scalable operating model that supports Tidal’s growth while maintaining accuracy, consistency, strong controls, and service quality.
- Lead and develop senior managers and fund administration professionals, building leadership depth, succession readiness, clear accountability, and a collaborative, high-performing team culture.
Oversee Governance, Risk and Regulatory Operations
- Maintain strong oversight of regulatory filings, board reporting, liquidity monitoring, audits, and operational risk, ensuring appropriate controls and timely, accurate execution.
- Oversee key SEC regulatory filings and fund reporting obligations, including Forms N-PORT, N-CEN, 24f-2, N-PX, and other required filings.
- Lead board reporting and support regulatory exams, audits, client due diligence, and other oversight activities.
- Establish clear policies, procedures, escalation frameworks, service standards, metrics, and management reporting that strengthen visibility and governance across the function.
Partner Across Tidal and the ETF Ecosystem
- Serve as a senior point of contact for fund administrators, custodians, auditors, legal counsel, boards, clients, and other key service providers.
- Partner closely with Compliance, Legal, Portfolio Management, Capital Markets, Client Service, Product, and Technology to resolve operational matters and support a consistent client and fund experience.
Drive Operational Improvement
- Identify opportunities to simplify processes, reduce operational risk, improve consistency, and introduce automation and reporting across Fund Administration.
- Help shape the future-state infrastructure and capabilities needed to support an increasingly large and sophisticated ETF platform.
Qualifications
- 15+ years of progressive experience in ETF fund operations, ETF fund administration, or a closely related ETF operating function, with meaningful ETF industry experience required.
- Significant experience leading large teams, senior managers, or multi-team operating groups in a high-growth or high-volume environment.
- Deep knowledge of ETF operations, including regulatory filings, board reporting, audit support, liquidity monitoring, service-provider oversight, and operational controls.
- Strong understanding of SEC regulatory requirements applicable to ETFs and registered funds.
- Experience working closely with ETF fund administrators, custodians, auditors, legal counsel, boards, and other fund service providers.
- Proven ability to build scalable processes, strengthen controls, reduce operational risk, and improve efficiency across complex workflows.
- Demonstrated success managing board materials, regulatory filings, audit cycles, and other fund oversight processes.
- Excellent judgment, communication, relationship management, and executive presence.
- Strong organizational skills with the ability to balance strategic leadership, changing priorities, and hands-on issue resolution.
- Bachelor’s degree in Finance, Economics, Business, or a related field.
Preferred Qualifications
- Experience with liquidity monitoring and operational risk management.
- Advanced degree or professional certification, such as an MBA or CFA.
- Experience helping scale an ETF operating platform through significant organizational or business growth.
- Experience implementing automation, reporting, or technology solutions to improve complex fund administration workflows.
