Implementation Consultant

Job Description

WHO WE ARE 

Are you looking for an inclusive environment, a remote-first opportunity, and an employee experience that's engaging, exciting, and meaningful? At Momentive Software, we're the leading software platform for nonprofits and associations. For more than 40 years, we've helped over 37,000 mission-driven organizations streamline operations, deepen member engagement, and drive meaningful impact all through one connected technology ecosystem. 

Our Company portfolio spans the full range of nonprofit and association needs: 

• Association Management Software (MC Trade, NimbleAMS, YourMembership, NetForum, WildApricot, MC Trade, MC Pro, and more) 

• Event Management Software (A2Z Events) 

• Learning Management Software (Path LMS) 

• Fundraising & Donor Management Software (GiveSmart) 

• Accounting Software (MIP) 

• Certification Management, Career Centers, Volunteer Management, and Community 

• MomentiveIQ: our AI layer that automates workflows, personalizes engagement, and delivers predictive insights across the entire ecosystem (Coming soon to MC Trade!) 

 
WHO WE NEED 

We're looking for an Implementation Consultant to join our implementation team with a core platform focus on SMB association management software (AMS). In this role, you'll lead onboarding projects for new accounts and deliver professional services training and consulting for existing Clients. You'll guide Clients through discovery, recommend best-practice solutions, configuration of platform(s), and ensure successful adoption through go-live and beyond. As a trusted advisor, you'll help organizations achieve their goals while delivering an exceptional Client experience.  
 
WHO YOU ARE 

You're an experienced implementation professional who enjoys solving complex business challenges and helping Clients succeed. You quickly learn new technologies, communicate technical concepts to audiences of all experience levels, and approach every Client engagement with a consultative mindset. You're collaborative, proactive, and energized by improving processes, sharing knowledge, and delivering exceptional Client experiences. 

 
HOW YOU WILL MAKE AN IMPACT 

Lead Client Implementations 

• Own and deliver end-to-end Client onboarding projects, consistently meeting or exceeding individual and team performance metrics.  

• Lead implementation projects by proactively managing scope, timelines, milestones, risks, and Client expectations from kickoff through go-live.  

• Navigate changing priorities and evolving Client requirements while maintaining project momentum and delivering successful outcomes.  

Consult, Configure, and Deliver Solutions 

• Identify Client requirements and recommend best-practice software configurations that align with each association's business goals and operational needs.  

• Facilitate data migration, software configuration, testing, and validation to ensure a seamless implementation experience.  

• Deliver professional services consulting engagements, including workflow assessments, training sessions, and solution recommendations that maximize Client success.  

Enable Client Success 

• Train and empower Clients to confidently adopt platform(s) through engaging instruction, workflow recommendations, and industry best practices.  

• Build trusted relationships with stakeholders at all organizational levels, including executive leadership, throughout the implementation lifecycle.  

Strengthen the Team 

• Collaborate cross-functionally to continuously improve onboarding processes, implementation standards, and the overall Client experience.  

• Serve as a subject matter expert by sharing best practices, contributing to documentation, mentoring teammates, and supporting continuous process improvement.

WHAT SUCCESS LOOKS LIKE 

Success in this role is measured by: 

• Delivering high-quality implementations that meet Client objectives.  

• Consistently achieving Client satisfaction and positive implementation outcomes.  

• Delivering projects on time while effectively managing scope and expectations.  

• Contributing to team knowledge, process improvements, and operational excellence.  

WHAT YOU BRING 

Experience 

• Bachelor's degree or equivalent work experience.  

• 2+ years of experience in SaaS implementation, Client onboarding, or professional services.  

• Proven experience managing multiple concurrent software implementation projects.  

• Experience with Association Management Software (AMS) or similar membership/nonprofit platforms is preferred.  

Technical & Project Management Skills 

• Strong Microsoft Excel and data management skills.  

• Excellent analytical, troubleshooting, and problem-solving abilities.  

• Ability to quickly learn new software applications and technologies.  

• Strong project management skills with the ability to prioritize competing initiatives in a fast-paced environment.  

Professional Skills 

• Exceptional written, verbal, and presentation communication skills.  

• Strong attention to detail and excellent organizational skills.  

• Client-first mindset with a passion for delivering exceptional Client experiences.  

• Ability to work independently while collaborating effectively across cross-functional teams.  

• Comfortable holding Clients and internal stakeholders accountable to agreed-upon timelines and project expectations.  

• Demonstrated ability to build trust, influence stakeholders, and maintain momentum across complex Client projects.  

• A proactive, continuous-improvement mindset with a desire to contribute ideas that strengthen team performance and Client outcomes.  

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.