Operations Supervisor

About the Role

Team Global Express is seeking an Operations Supervisor to join our team based at our Murarrie Depot. This is a hands-on leadership role responsible for coordinating daily transport operations, leading delivery partners, and ensuring exceptional service outcomes for our customers.

Reporting to the Operations Manager, you will oversee fleet operations, driver performance, service delivery, customer relationships, and operational compliance. You will work closely with customers, drivers, and internal stakeholders to ensure deliveries are completed safely, efficiently, and in line with service commitments.

Key responsibilities include:

• Coordinating daily fleet operations and delivery activities to achieve service and performance targets
• Allocating transport resources and communicating operational plans to key stakeholders
• Monitoring service delivery and resolving operational issues in a timely manner
• Managing driver attendance, leave, performance, and compliance requirements
• Building and maintaining strong relationships with customers and stakeholders
• Delivering toolbox talks and supporting the ongoing development of delivery partners
• Ensuring compliance with company policies, customer requirements, safety standards, and Chain of Responsibility obligations
• Monitoring scanning compliance, POD retrieval, and operational reporting requirements
• Coordinating backup vehicles and contingency plans when required
• Preparing and reviewing daily and weekly operational and KPI reports
• Investigating service issues and implementing solutions to improve operational performance
• Identifying opportunities to improve efficiency, productivity, and customer outcomes
• Ensuring driver and vehicle presentation standards are maintained
• Supporting a positive safety culture across both customer and Team Global Express sites

What You'll Bring

• Previous experience in a transport, logistics, fleet operations, or supervisory role (preferred but not mandatory) 
• Strong leadership skills with the ability to motivate, influence, and manage teams
• Experience coordinating drivers, vehicles, and daily transport operations
• Excellent communication and stakeholder management skills
• Proven ability to prioritise competing demands and make sound decisions in a fast-paced environment
• Strong problem-solving skills and a proactive approach to operational challenges
• High attention to detail with strong administrative and reporting capabilities
• A hands-on leadership style with a commitment to continuous improvement and operational excellence

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.