Sales Support Officer

This is a remote position.

In this role, you'll ensure every sale is processed accurately, customer information is complete, and orders move seamlessly from sale to fulfillment. You'll work closely with our phone-based sales team, handling the administrative tasks that allow our sales representatives to focus on what they do best—building relationships and closing deals.

What You'll Do

• Process and accurately enter completed sales orders into our CRM and internal systems.
  
• Review customer details, pricing, promotions, and order information to ensure accuracy.
  
• Manage post-sale follow-ups to confirm information and complete any outstanding requirements.
  
• Communicate with customers via phone, email, and WhatsApp regarding order updates and administrative queries (no sales calls).
  
• Support multiple sales representatives by keeping customer records organized and up to date.
  
• Monitor the sales pipeline and help ensure orders progress smoothly to completion.
  
• Perform quality checks to minimize errors before orders move to fulfillment.
  

Requirements

What We're Looking For

• Strong organizational skills with exceptional attention to detail.
  
• Excellent written and verbal English communication skills.
  
• Comfortable speaking with customers in a professional and friendly manner.
  
• Confident using CRM systems and standard office applications.
  
• Able to multitask, prioritize effectively, and thrive in a fast-paced environment.
  
• Previous experience in sales administration, customer support, or sales support is an advantage.
  

Why Join Us?

• Be an essential part of a collaborative and supportive sales team.
  
• Work in a role where your organization and accuracy directly contribute to business success.
  
• Enjoy a stable full-time opportunity.