Lead Delivery Manager

Ciklum is looking for a Lead Delivery Manager to join our team full-time in Bulgaria.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Lead Delivery Manager, becomea part of the team who works on critical business automation initiatives across multiple markets to reduce manual handling times.

As a recently formed team, they have many opportunities and ideas for sharing value back to the customers within their continuously expanding platform. They're looking for talented and trusted engineers to help them impress their customers.

Responsibilities:

• Oversee end-to-end technical delivery of all features in the project roadmap
• Manage the Chatbot migration and coordinate complex cross-system integrations
• Manage the team work on daily basis 
• Align with all relevant stakeholders on new requests and changes
• Release, risk and dependency management 
• People management

Requirements:

• 5+ years of experience as an Engineering or Delivery Manager
• Delivering high-quality software projects, using established best practices, and being able to implement mechanisms to ensure the quality is kept during its lifecycle
• Experience with IT support platforms 
• Able to work independently and collaborate to solve complex problems 
• Experience in an Agile environment (Scrum, Kanban)
• Critical thinking and good communication skills

Personal skills:

• Perform a broad range of complex technical or professional activities, in a variety of contexts
• Investigate, define and resolve complex issues
• Able to work in distributed cross-functional teams effectively
• Influence customers and team members on the project level
• Plan, schedule and monitor your own work competently
• Have learning agility (readiness for challenge and being open to change)
• Confident Intermediate English (or higher) is a must

What’s in it for you?

• Regular salary reviews based on performance
• Corporate events: webinars, offline parties, and meetups
• Internal Mobility Program
• Tailored education path (including full access to Udemy, certifications, etc.)
• 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
• Additional health insurance
• 100% company-covered Multisport card, with discounts available for family members

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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