Sr Services Manager 2 - Customer Contract Management

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Job Title

Sr Services Manager 2 - Customer Contract Management (Marine Services / LM2500 Program Manager)

Company Intro/About GE Aerospace

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military applications. We partner closely with customers around the world to deliver reliable products and services, with a relentless focus on safety, quality, and customer outcomes.

Site, Business, OR Functional Area Overview

This role supports the Marine Services business, providing in-service support and contract performance leadership for naval customers. The preferred location is Halifax (Dartmouth), Nova Scotia, with consideration for Vancouver/Victoria, British Columbia. The position operates in a cross-functional environment, coordinating across internal GE Aerospace stakeholders, customers, licensed MRO resources, vendors, and subcontractors to ensure contract obligations, compliance, and fleet readiness outcomes are achieved.

Role Overview

The Sr Services Manager 2 - Customer Contract Management leads pre- and post-contract administration, including contract terms and conditions, claims management, risk modeling, and contract estimating activities supporting tenders and program reviews. The role has moderate autonomy and requires strong operational judgment to improve the quality, efficiency, and effectiveness of contract execution.

In this Marine Services assignment, the Program Manager leads major and complex work with long-term business implications, owning In Service Support Contract productivity strategy and execution and providing technical leadership and program governance for LM2500 fleet sustainment activities.

Key Responsibilities

Contract Cost Oversight & Planning: Own contract cost oversight, forecasting, and planning to support productivity strategy and deliver performance to contract commitments. Customer Program Liaison: Serve as the primary programmatic liaison with Defense stakeholders, ensuring alignment on priorities, issues, and execution plans. Contract Performance Reporting: Lead contract performance reporting to Defense, ensuring clear dashboards, status visibility, and timely communication of risks and mitigation actions. Budget Awareness & Fleet Coordination: Maintain Defense budget awareness and support long-range fleet coordination to align sustainment plans to operational needs and funding realities. LM2500 MRO Planning & Engineering Liaison: Lead LM2500 fleet maintenance, repair, and overhaul planning; act as engineering liaison between depot management and the Naval Defense contracting organization. Vendor & Subcontractor Management: Manage assigned vendor contracts and subcontractor component repair activity, including performance reviews, issue resolution, and delivery adherence. Engine Life Management & Tracking: Lead engine life management, tracking, and sustainment analytics to support readiness and lifecycle decision-making. RCN / GE / Licensed MRO Interface: Serve as engineering liaison between the Royal Canadian Navy (RCN), GE Aerospace, and licensed MRO resources to coordinate technical execution and sustainment decisions. Customer Training Program: Develop and manage customer training programs to strengthen maintenance capability and improve sustainment outcomes. Spares and Materiel Execution: Lead spares/materiel forecasting, control, procurement, and reporting to support fleet readiness and contract compliance. Program Governance & Internal Leadership Updates: Lead regular program updates for internal leadership and drive structured governance across priorities, risks, and actions. Trend Analysis & Corrective Actions: Analyze contract trends, identify gaps, and drive corrective actions to improve performance, compliance, and customer experience. Integrity, Controllership & Compliance: Ensure operational excellence in integrity, controllership, and compliance expectations across all contract management activities. Contract Management Discipline: Provide contract administration leadership across terms and conditions, claim management, risk modeling, and estimating processes supporting tenders and project reviews.

Required Qualifications

• Residency: Must be a Canadian resident

• Contract Documentation Requirement (RCN): Must be able to provide academic qualifications, years of experience, and the number/description of Defense projects completed, including references demonstrating where/when/how requirements are met.

• Experience Pathways (RCN Contract Requirement): Candidate must meet (a and b) or (c) below:

  (a) Five (5) years’ experience in the last ten (10) years as a program manager of LM2500 Gas Turbine Assembly maintenance support of at least $5M CAD in value for the five (5) years of experience. For clarity, different contracts (of at least $3M CAD each in value) can be used as proof of experience; and

  (b) Proof of a current Project Management Institute (PMI) Project Management Professional (PMP) certification, maintained current during tenure under the contract; or

  (c) If PMP is not held, ten (10) years’ experience in the last fifteen (15) years as a project/program manager of a defense contract in engineering or maintenance support at the gas turbine propulsion system level of at least $5M CAD in value for the ten (10) years of experience (different contracts of at least $3M CAD per year may be used as proof).

• Education: Bachelor’s degree from an accredited university or college

• Technical Background: Strong LM2500 technical background specializing in marine propulsion or power generation field service, naval marine engineering service, or merchant navy experience

• Security: Possession of a Canadian Defense Security Clearance (NV1) or the ability to obtain such a clearance is a mandatory requirement

Closing

At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position