Account Manager

Position:

Job Description:

Principal Accountabilities
● Primary responsibility is to build & maintain influential relationships with customers, suppliers and Arrow partners creating demand for Arrow products by proactively offering engineering and supply chain solutions. Key areas of responsibility are: 
● Demand Creation: Focused on technical needs of complex, emerging, or underpenetrated prospects. Has a fundamental understanding of all of Arrow’s solutions and is able to match those solutions to customer business needs. Will drive/create new opportunities and product selection within their accounts, and create demand activity using other technical resources as needed. 
● Account Management: Initiate and schedule regular visits to the customer facility selling Arrow's franchised lines and services. Create selling opportunities through a planned discovery process. Gain solid understanding of customer's needs and how to translate those needs to Arrow requirements or opportunities. Executes on solution selling through a working knowledge of Arrow’s supply chain solutions and design processes. Grow profit and maximize margins by selling value-added, long-term solutions, with emphasis on demand creation and engineering. 
● Relationships: Drive supplier and customer engineering relationships at multiple levels. Utilize distribution/rep/supplier knowledge to grow market share and sales. Build strong relationships with suppliers and their reps.
Staying current on product knowledge and/or gaining technical certifications. Attend supplier training events to keep up-to-date on product line. Maintains supplier databases and keeps design registration information accurate. Stay updated on current related technologies in customer base, and attend training as needed.

Job Complexity
● Requires in-depth knowledge and experience
● Solves complex problems; takes a new perspective using existing solutions
● Works independently; receives minimal guidance
● Acts as a resource for colleagues with less experience
● Represents the level at which career may stabilize for many years or even until retirement
● Uses best practices and knowledge of internal or external business issues to improve products/services or processes
● Typically resolves complex problems or problems where precedent may not exist
● Often leads the work of project teams; may formally train junior staff 
● Works independently

Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

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