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Genesys
Customer Experience & Contact Centers
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Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: Staff Application Developer -Record to Report
Location: India
About Genesys: At Genesys, we empower organizations to create empathetic, personalized customer experiences at scale. As a global leader in cloud customer experience and contact center solutions, we are transforming how businesses engage with their customers.
As part of our continued growth and digital finance transformation, we have recently implemented Workday Financials and are expanding our FinTech support organization. We are seeking a talented Workday Financial Systems Analyst to join our collaborative and high-performing FinTech team.
This is a highly visible role that partners across Finance, Accounting, IT, and Product to drive scalable, compliant, and optimized financial system processes that support our global operations.
Position Summary: The Workday Financial Systems Analyst will serve as a functional and technical subject matter expert for Workday Financials, supporting both implementation enhancements and post-production optimization.
This role will help design, configure, test, and support the full suite of Workday Financial functional areas, including:
Core Financials (General Ledger)
Accounting Center
Tax
Advanced Accounting (Alternate Ledger Currency, Multicurrency, Revaluation, Alternate Account Sets)
Financial Reporting
Business Assets
Banking & Cash Management
Accounting Center/Prism
Security
This position plays a critical role in ensuring financial data integrity, SOX compliance, automation maturity, and continuous process improvement across our global finance ecosystem.
Key Responsibilities: Partner with Finance, Accounting, IT, and Product stakeholders to gather business requirements and translate them into scalable Workday Financials solutions.
Design, configure, test, and document enhancements across Workday Financial modules.
Support bi-annual Workday releases, including impact analysis, regression testing, and production deployment coordination.
Serve as a Workday Financials SME, providing functional support and troubleshooting issues submitted via ServiceNow.
Document root cause analysis and resolutions in accordance with Genesys governance standards.
Identify and implement process improvements that drive automation, scalability, and operational efficiency.
Support the maintenance of existing Accounting Center use cases, learn to troubleshoot batch errors and strive to maintain accuracy of resulting journals.
Assist in configuration and maintenance of Business Processes, Account Posting Rules, Worktags, and Security Roles.
Support SOX compliance efforts including periodic security audits and documentation controls.
Collaborate with IT and integration teams on Workday-integrated third-party systems such as tax engines, reconciliation tools, banking systems, and accrual processes.
Support financial reporting needs and ensure data integrity across ledgers, book codes, currencies, and alternate account sets.
Required Qualifications:
8 years of hands-on Workday Financials experience.
Strong understanding of accounting principles, financial processes, and internal controls.
Experience working in Workday Fins ERP support role or implementation role.
Demonstrated experience configuring and supporting multiple Workday Financial functional areas.
Experience supporting a SOX-controlled environment.
Experience working in Jira and incident ticket-driven support model (e.g., ServiceNow).
Strong written and verbal communication skills.
Ability to see the big picture and understand impacts on downstream systems or other Workday modules.
Work performed is accurately, reliably, and clearly documented for others’ review.
Ability to handle multiple tasks and adapt to changing priorities quickly.
Ability to learn organization model and work with cross-functional teams within IT and business and across different regions (e.g., North America, APAC, EMEA, LATAM)
Self-motivated and able to work on critical tasks independently and as a member of a team.
Preferred Qualifications:
Working familiarity with Consolidated Reporting, Multicurrency, Alternate Ledger Account Sets, Revaluation, Book Codes, Allocations, and Alternate Ledger Currency.
Background in Accounting, Finance, Tax preferred.
Advanced Excel proficiency (pivot tables, complex formulas, financial analysis).
Experience with Workday EIBs and integration tools.
Workday security configuration knowledge in a SOX-controlled environment.
Bachelor's degree in management information systems, accounting, finance, or related fields.
Working hours- 4:00 PM-1:00 AM
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Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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