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Cloud Operations Engineer

ANYWHERE365®

Role overview

Qualifications

  • Strong hands-on Azure expertise
  • Deep troubleshooting capability
  • Practical understanding of infrastructure-as-code
  • Kubernetes operations experience

Responsibilities

  • Operate and maintain Azure production environments, ensuring high availability, performance, and stability
  • Collaborate with the CloudOps team to improve platform stability using SRE principles
  • Act as an L4 escalation point for complex cloud incidents
  • Contribute to and maintain Terraform-managed infrastructure

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Collaboration
  • Problem Solving

About the company

ANYWHERE365® logo

ANYWHERE365®

Customer Experience & Contact Centers

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is - the preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL - recognized by Gartner and - the world’s first Microsoft certified Contact Center for Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation. Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Request your demo!

Company details

Company typeSME
IndustryCustomer Experience & Contact Centers
Company size201 - 500

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Job description

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees in working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

We are seeking a highly experienced Cloud Operations Engineer to strengthen our South Africa-based team supporting US (Eastern Time) operations.

This role is focused on operating and improving our Azure-based production environments, including infrastructure managed via Terraform and workloads running on Azure Kubernetes Service (AKS).

You will act as a senior technical escalation point (L4), drive automation initiatives, and contribute to reliability-focused improvements across the platform. This role requires strong hands-on Azure expertise, deep troubleshooting capability, and a practical understanding of infrastructure-as-code and Kubernetes operations.

This role is based in South Africa (remote) and requires working hours aligned to US Eastern Time (ET).

Key Responsibilities  

  • Operate and maintain Azure production environments, ensuring high availability, performance, and stability. 

  • Operational Stability & SRE: Collaborate with the wider CloudOps team to improve platform stability. This includes applying practical SRE principles like reducing manual "toil" through better documentation and helping define proactive alerting thresholds for voice health.

  • Act as an L4 escalation point for complex cloud incidents across compute, networking, storage, identity, and AKS layers.

  • Contribute to and maintain Terraform-managed infrastructure, including reviewing, modifying, and troubleshooting infrastructure-as-code.

  • Operate and troubleshoot AKS clusters and workloads, including cluster health, scaling, networking, ingress, and performance issues.

  • On-Call Rotation: Participate in the Cloud Operations on-call rotation, providing expert-level coverage for critical production incidents.

  • Documentation: Maintain clear, technical operational procedures and "runbooks" for common voice-related troubleshooting scenarios.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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