Senior Analyst, Health Care Quality Management (Remote , Ohio)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
OhioRISE established an Ombuds Office in July 2022 to help foster a health plan of respect, honesty, fairness, and integrity, and to bolster a supportive and civil climate for all members and community partners. In keeping with national norms, those who utilize the Ombuds Office, are referred to as “visitors.” When a visitor consults with OHR Ombuds Office (OOO), the OOO staff (“Ombuds”) will listen, serve as a strategic thought partner, help the visitor explore or develop options for the visitor to resolve conflict or to surface an issue, provide resources and information about the Company's policies and systems, and otherwise assist with informal conflict resolution and problem solving. In each case, the OOO provides support that is independent, confidential, impartial, and informal.

Responsibilities of the Ombuds Office
The Ombuds Office is responsible for the following:
• Providing Ombuds services to eligible visitors
• Fostering equitable and fair treatment of all people
• Helping OhioRISE as an early warning system by sharing general trends and emerging issues with management or senior leadership while maintaining the confidentiality of the identity of visitors to the Office and their confidential communications with the Ombuds
• Facilitating, where requested, communication between parties that find themselves in a dispute with others conducting outreach and education

throughout OhioRISE about Ombuds Office services and conflict management and resolution techniques
• Developing and maintaining administrative procedures for effective and efficient operation of the Ombuds Office
 

Required Qualifications

• Three years’ experience in practice management or behavioral health system of care
• Proficient in Microsoft Office tools
• Articulate and professional communication skills, both verbally and written
• Demonstrated experience in leading significant cross-functional work that includes business owners, executive leadership, and peers across the organization

Preferred Qualifications

• Demonstrated empathy for members and families
• Understanding of the intricacies of the system of care in Ohio
• Ability to manage relationships with an emphasis on internal and external mid-level relationships
• Ability to work across all levels of the organization, including working with executive audiences, vendors, and government as a customer
• Demonstrated ability to project manage and implement strategies to improve performance

Education
Bachelor’s degree in healthcare or related discipline

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.