Field Installation Process Lead

Information about #32864  Field Installation Process Lead

Shift: Customer site work and Office work

Physical Requirements:  Ability to stand and walk through customer facilities

For more than 80 years, our company has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

We look for people who are inclusive, results driven, customer-focused, and passionate about impacting the health and well-being of people, businesses, and communities around the world. If this inspires you, please join us at Clorox Purell.

Role Objective

• Oversee training and on-boarding of all new GOJO Installation Team and Field Project Specialist members.
• Serve as on-site lead installer for SMARTLINK installations. 
• Support the selling team as a “subject matter expert” on the end to end dispenser installation process. 
• Serve as project manager on installations.  
• Complete complex customer site assessments and install GOJO/PURELL Dispensers at end user locations. 
• Support other activities as needed to strengthen and extend GOJO’s presence in dispensing systems markets

Essential Functions and Responsibilities

• • Provide on-site technical leadership for all installations and service support to address urgent needs
  • Deliver installation and site assessment training (remote and on-site) to current and new hires.   This includes creating training materials and tools that will be used during on-boarding.
  • Evaluate candidates for ability to install dispensers and complete site assessments
  • Improve the efficiency and effectiveness of the GOJO field  team processes.
  • Perform on-site audits to identify quality opportunities for continuous improvement
  • Participate and perform installations with the installation Team.  
  • Participate and preform site assessments with field project specialist team
  • Participate on cross functional projects and assignments within GOJO to develop processes/procedures that will drive efficiency, reduce cost and create customer satisfaction.
  • Meet with management to review metrics, budget, quality results, establish goals/targets, acknowledge standouts, as well as focus on areas of opportunities and development.
  • Maintain a strong knowledge of services/products that GOJO offers their customer.
  • Identify and recommend improvements in processes and procedures
  • Other duties as assigned

Education and Experience

• • 2-year technical degree required or equivalent education/work experience
  • Minimum of 1 year installation or related experience
  • CAPM or PMP Certification a plus
  • Strong customer service skills
  • Ability to obtain healthcare facility credentialing as required.
  • Must pass necessary background checks and screenings and be willing to get all necessary inoculations.

Supervision/Coordination

This individual contributor position reports to the Field Service Installation Manager

Role Type

Travel Requirements

FLSA Status

Compensation & Benefits

The expected starting pay for this role is between  -  per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible. Click Here for a comprehensive list of benefits we offer including 401(k) match, parental leave, and onsite well-being care.

To Apply:

If you’re interested in joining the team at Clorox Purell, we’d love to hear from you. To apply, please complete our online application and include your resume and a cover letter that helps us get to know you a bit better. Because we focus on filling open roles, resumes not submitted through an application are not accepted. 

Clorox Purell is the business name of GOJO Industries, LLC, and we are an Affirmative Action and Equal Opportunity Employer. We value different backgrounds, experiences, and perspectives, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. 

Applicants must be legally authorized to work in the United States. 

We kindly ask that recruiters, search agencies, or other third parties not submit candidates without prior written authorization from Clorox Purell, as we do not accept or compensate for unsolicited referrals.