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Overview
The Patient Retention Professional plays a key role in enhancing patient experience and ensuring continuity of care during transitional moments such as provider departures, center relocations, and mergers & acquisitions. This role is responsible for day-to-day program operations, executing outreach strategies, and bringing strategic plans to life through project coordination and cross-functional collaboration.
This individual is highly organized and detail-oriented, with strong project management skills and a working understanding of data and reporting. They serve as a key operational partner responsible for preparing materials, coordinating workflows and outreach efforts, and ensuring all program components are delivered on time to drive strong retention outcomes.
Responsibilities
- Program Execution & Coordination: Support the implementation of attrition mitigation initiatives across use cases by managing day-to-day activities, coordinating tasks across teams, and ensuring deliverables are completed on schedule.
- Project Management Support: Assist in project intake, tracking, and execution by maintaining detailed project plans, providing workstream updates, and following up with stakeholders to keep initiatives on track.
- Material Preparation: Utilize templates to prepare patient-facing and staff-facing materials, ensuring accuracy, consistency, and readiness for each initiative. Materials may include letters, call scripts, talking points, and event invitations.
- Outreach Readiness & Workflow Coordination: Partner with operational and call center teams to ensure workflows, tools, and processes are in place to support outreach initiatives.
- Training & Readiness Support: Support training and readiness efforts by preparing materials and facilitating targeted sessions, equipping teams with the resources and guidance needed to execute outreach effectively and deliver a positive patient experience.
- Data & Reporting: Compile, validate, and share program data and performance updates, and maintain data integrity within tracking tools to support ongoing reporting. Gather and prepare outreach lists for patient communications, ensuring data quality and submitting finalized files for execution.
Required Qualifications
- Bachelor's degree in marketing, business, or a related field
- 4+ years of experience in project coordination, program management, operations, or similar role, ideally in healthcare
- Strong organizational and planning skills with the ability to manage multiple projects across cross-functional teams
- High attention to detail with a focus on execution quality and follow-through
- Excellent interpersonal and communication skills, with the ability to collaborate effectively and deliver clear materials and trainings
- Comfort working with data, including compiling reports, managing lists, and supporting ongoing reporting needs
- Ability to travel to CenterWell / Conviva Clinics and Leadership Workshops as needed
Preferred Qualifications
- Experience supporting outreach programs or customer/patient communication initiatives
- Proficiency in project management tools (e.g., Monday.com, Microsoft Project)
- Basic proficiency in design tools (e.g., Adobe Acrobat or similar) to edit and adapt templates
- Familiarity with CRM or outbound communication tools
- Exposure to reporting tools or dashboards (e.g., Power BI)
Use your skills to make an impact
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$65,000 - $88,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-10-2026
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
