Customer Contract Coord IV

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Customer Contract Coordinator IV will support Cardiovascular Contracting Operations for the U.S. business by executing contract pricing activities, supporting contract administration processes, and collaborating with internal stakeholders to ensure accurate and timely pricing implementation. This role plays a key part in supporting pricing and contracting operations by managing pricing loads, processing Letters of Commitment (LOCs), and maintaining a high level of accuracy and customer service. This is a remote position based in Bogotá, Colombia supporting the U.S. region.

Responsibilities may include the following and other duties may be assigned:

• Execute pricing uploads for negotiated contracts from implementation through expiration to ensure accurate pricing is applied to customer orders
• Collaborate with Regional and National Contract Analysts to support contract and pricing operations activities
• Support contract administration activities, including LOC research, reporting, and documentation management
• Load and maintain customer pricing in the Vendavo system while ensuring accuracy and compliance with contract terms
• Review and process Letters of Commitment (LOCs) and associated pricing requests
• Communicate with contract analysts and internal stakeholders to resolve questions and support timely completion of work
• Participate in system testing, maintenance, and process improvement initiatives as needed
• Identify opportunities to improve contract processes, reduce discrepancies, and enhance customer satisfaction

Required Knowledge and Experience:

• High School Diploma required. Bachelor's Degree is a plus but not required
• 1-2 years of experience in customer service, contract administration, pricing operations, logistics, data processing, accounts payable, or other back-office operational functions
• Fluent English (C1-C2)  with strong written and verbal communication skills, as the role supports U.S. stakeholders and business activities conducted primarily in English
• Strong technical aptitude with the ability to quickly learn new systems and tools, combined with proficiency in Microsoft Office applications, particularly Excel
• Detail-oriented professional with strong analytical, problem-solving, organizational, and collaboration skills, capable of working effectively in a fast-paced environment

• Experience working with technical, contractual, or data-intensive information

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).