Technical Support Specialist

Job Description:

Office Based Master Technician

Candidate must have EV Level 4 qualification and Master Tech Accreditation (Any Brand)

Benefits Package

• Salary up to £60,000 basic
  
• Up to 15% bonus opportunity
  
• Tax-efficient company car (employee contribution of £175 per month)
  
• Option to add up to 3 vehicles on the company car scheme for family and friends
  
• Pension scheme: Employee contributes 5%, employer contributes 7%
  
• Life insurance
  
• Critical illness insurance
  
• Hybrid working model
  
• Excellent long-term career development opportunities
  

The Role

An exciting opportunity has arisen for a Office Based Master Technician to support the dealer network across the UK, working with a rapidly expanding international automotive brand.

This role suits a senior technician who enjoys complex diagnostics, field support, and working with new vehicle platforms and technologies.

Key Responsibilities

• Provide advanced technical support to dealerships across your territory
  
• Diagnose and resolve complex mechanical, electrical and software issues
  
• Manage multiple open technical cases via the manufacturer system
  
• Liaise with engineering teams to drive root cause and permanent resolution
  
• Support Warranty, Quality and Customer Experience functions
  
• Deliver hands-on technical training and dealer workshops
  
• Assist in producing technical bulletins and troubleshooting documentation
  

About You

• Minimum 5 years’ experience in automotive diagnostics or technical support
  
• Master Technician or equivalent experience
  
• Strong diagnostic, electrical and fault-finding capability
  
• Hybrid and EV experience highly desirable
  
• Well organised with strong communication skills
  
• Willing to travel across the region, including overnight stays when required
  
• Full UK driving licence
  

Benefits:

• Employee discount
  
• Work from home
  

Application question(s):

• Master Technician Qualification or Equivalent
  

Licence/Certification:

• EV Level 4 Qualification (required)
  

Work Location: In person