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Onboarding Specialist II

Role overview

Qualifications

  • High School Diploma required
  • One (1) plus years of experience
  • Bilingual in English and Spanish required

Responsibilities

  • Perform administrative onboarding functions, including I-9 Form completion and background checks
  • Prioritize and manage workload based on task aging and urgency
  • Review and validate medical documentation for compliance
  • Collaborate with internal teams to address onboarding challenges

Key facts

  • Remote from: United States
  • Full time
  • Mid-level (2-5 years)
  • Customer Onboarding Specialist
  • English, Spanish

Hard skills

Other skills

  • Detail Oriented
  • Administrative Functions
  • Communication
  • Teamwork

About the company

Modivcare logo

Modivcare

Home Health Care

Modivcare is a healthcare services leader. Our company was created to address the social determinants of health (SDoH) by providing non-emergency medical transportation (NEMT), personal care, nutritious meals, and remote patient monitoring. We provide integrated technologies that support care solutions for payors and their members – leading to greater access to care, reduced costs, and improved outcomes.

Company details

Company typeXLarge
IndustryHome Health Care
Company size10001

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Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for executing administrative onboarding tasks to ensure employees are compliant and eligible to begin their first billable shift. The role completes the administrative and compliance aspects of onboarding from the point of hire through assignment readiness, ensuring accuracy, timeliness, and adherence to organizational and regulatory standards. The ideal candidate demonstrates efficiency, attention to detail, and a proactive approach to process improvement within a fast-paced environment. This role will support both our English and Spanish speaking new hires.

This role…

  • Performs administrative onboarding functions, including I-9 Form completion (Parts 1 and 2), state background checks, and reference verifications. 

  • Prioritizes and manages workload effectively based on task aging, urgency, and operational priorities. 

  • Demonstrates initiative and maintains productivity and accuracy while completing high volumes of tasks 

  • Reviews and validates medical documentation to confirm compliance with employment and regulatory requirements. 

  • Audits and uploads onboarding packets, ensuring accuracy, completeness, and proper documentation. 

  • Creates and maintains employee profiles in the home care platform, ensuring data integrity and consistency. 

  • Conducts regular file audits to verify adherence to onboarding standards and compliance requirements. 

  • Collaborates with internal teams to address onboarding challenges, provides regular updates to address concerns promptly, and ensures smooth employee readiness. 

  • Contributes to process improvements to streamline workflows and enhance overall efficiency. 

  • Actively participates in team meetings, contributing ideas for continuous improvement and operational excellence. 

  • Uses Human Resource platforms efficiently and accurately (e.g., Workday, ADP, ApplicantStack, i9 Vantage, Verified First, etc.) 

  • Responds to and process assigned tickets from the internal ticketing system promptly and efficiently. 

  • Maintains access to the security of highly sensitive materials, upholding confidentiality standards. 

  • Participate in other projects or duties as assigned. 

We are interested in speaking with individuals with the following…

  • High School Diploma required.

  • One (1) plus years of experience.

  • Bilingual in English and Spanish required.

  • Or equivalent combination of educationand/or experience.

Pay: $17 - $19 per hour

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs. 

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 


We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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