Logo for Magna Legal Services

Client Services Representative

Magna Legal Services

Role overview

Qualifications

  • Excellent written and verbal communication skills
  • Strong email and telephone etiquette
  • Professional, client-focused approach with strong problem-solving skills
  • Ability to work effectively in a fast-paced, team-oriented environment

Responsibilities

  • Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
  • Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
  • Build and maintain strong client relationships through proactive, professional communication
  • Identify opportunities to improve the client experience and overall service delivery

Key facts

  • Remote from: United States
  • Full time
  • Client Service Specialist (Customer Care)
  • English

Hard skills

Other skills

  • Problem Solving
  • Microsoft Office
  • Communication
  • Organizational Skills
  • Detail Oriented
  • Professionalism

About the company

Magna Legal Services logo

Magna Legal Services

Legal Services

Magna Legal Services provides end-to-end legal support services to law firms, corporations and governmental agencies throughout the nation. As an end-to-end service provider, we are able to provide strategic advantages to our clients by offering legal support services at every stage of your legal proceeding. It is our mission to assure that all of your legal support needs are delivered to you in a high quality, reliable and responsive manner. Magna's court reporters are among the most accomplished in the nation, providing real-time reporting, interactive Internet depositions, rough disks and Web-based transcript and exhibit repositories. Our document and E-Discovery consultants will work with you to assess your discovery goals and provide you with a solution that is both cost effective and efficient. Our trial consultants are experts in their fields and approach every case with the decision-makers in mind. We understand how judges, jurors and arbitrators form decisions and we provide our clients with action items in the form of strategic recommendations, story lines, themes, and graphics to persuade at deposition and trial.

Company details

IndustryLegal Services
Company size501 - 1000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.


Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience.

The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.


Primary Responsibilities
  • Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
  • Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
  • Build and maintain strong client relationships through proactive, professional communication
  • Identify opportunities to improve the client experience and overall service delivery
  • Collaborate with internal departments to address client needs and ensure issues are resolved effectively
  • Communicate client feedback to support ongoing process and service improvements
  • Maintain accurate and organized records of client communications and requests

    • Desired Background
  • Excellent written and verbal communication skills
  • Strong email and telephone etiquette
  • Professional, client-focused approach with strong problem-solving skills
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Strong organizational skills and attention to detail
  • Proficiency with Microsoft Office and Adobe Acrobat
  • Familiarity with Microsoft Teams and Zoom
  • Experience with Front and ReporterBase is preferred but not required
    • Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Client Service Specialist (Customer Care) Related jobs

    United States

    Other jobs at Magna Legal Services

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.