Service – Field Service Engineer – X-Ray Multi-Vendor Services – North England

Job Description Summary

Job Description

Key Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance, and service repair on OEM non-GE designated X-ray equipment, including but not restricted to Philips, Siemens, Canon, and Samsung.

• Daily interface with Department Staff on equipment status and any ongoing issues. Acts to ensure satisfaction of primary customers.

• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Keep customer service logs and internal service records up to date.

• Maintain tools and test equipment and ensure they are calibrated.

• Identify sales opportunities and communicate them to the account team.

• Work as a member of the local team to provide efficient and cost-effective service delivery.

• Manage warranty and Planned Maintenance Service (PMS) contract cost control.

• Support and mentor other Field Engineers on advanced troubleshooting and technical fixes.

• Lead complex and multifunctional system installations.

• Maintain quality systems and programs compliant with ISO 9001 standards and GE HealthCare Service Quality policies.

Qualifications

• Qualified to National Diploma or B-Tech Degree level or equivalent.

• Strong technical and analytical skills.

• Solid Field Services experience in OEM-trained X-ray systems.

• Comprehensive knowledge of X-ray systems and related imaging modalities.

• Proficient in English.

• Ability to work independently with minimal direction.

• High work standards, initiative, and motivation.

• Strong planning and organizational skills.

• Excellent communication, listening, and interpersonal skills.

• Strong customer focus with the ability to influence and build relationships effectively.

Additional Information

Relocation Assistance Provided: No