Eligibility Supervisor - EMAS

Job Posting Closes at 11:59PM on:

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Benefit Eligibility:

Description:

The Eligibility Supervisor serves individuals and families, while overseeing staff who determine eligibility for Food Assistance, Medical Assistance, and Cash Assistance programs. The Eligibility Supervisor is responsible for ensuring successful delivery of Economic and Medical Assistance Services (EMAS) to individuals in our community. This individual provides professional support and supervises workflow for program area staff and coordinates special projects. The Eligibility Supervisor is also responsible for internal quality assurance reviews and monitoring and supervision of staff through training, teaching, and coaching.  
  
On a deeper level, the Eligibility Supervisor is a global thinker, someone who can see the bigger picture of how each team within the Community Assistance Division (CAD) impacts the others. They are creative and innovative with their problem solving and conflict resolution skills. They value the relationships they build with their staff and the customers they serve. The Eligibility Supervisor creates and maintains an environment where all staff feel motivated and empowered to achieve success, and they have a deep understanding of the needs of the Jefferson County community they serve.  
  
Does this sound like you? If you answered "Yes!" – read on!  
  
Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as a variety of weekly schedules, generous holiday time off, and set business hours so you can enjoy your time outside of work, too. Join our team and see all Jefferson County has to offer!  

SCHEDULE:

This position is hybrid, following either a four-day or five-day work week. You will be asked to come on-site for one day per week (Wednesday), all-staff meetings, training and occasional technical support.  *Please note – initial training and onboarding may include additional in-person days.  

COMPENSATION:

Hiring Range: $72,439.00 - $73,689.00 USD Annual 

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement and more. For more information, click here for our Total Rewards summary.   

ESSENTIAL DUTIES:

The Eligibility Supervisor will: 

• Model professional and supportive behavior when working with individuals from a variety of ethnic, social, and educational backgrounds.  
• Provide leadership and direct supervision to Eligibility Specialists, Lead Workers, and support staff to ensure effective, efficient, and customer-focused operations.
• Establish clear expectations and hold staff accountable for productivity, accuracy, timeliness, professionalism, attendance, and compliance with policies and procedures.
• Create a positive, supportive, and inclusive work environment where employees are motivated, empowered, and encouraged to develop their skills and achieve success.
• Provide timely coaching, feedback, training, and professional development to staff based on individual and team needs.
• Manage daily workload and staffing resources to ensure work is appropriately assigned, priorities are addressed, and program requirements and regulatory timeframes are met.
• Monitor workload, productivity, quality, and timeliness data to identify trends, address barriers, and make informed operational decisions.
• Monitor casework for accuracy, quality, compliance, and program integrity, including reviewing and approving cases entered into the Colorado Benefits Management System (CBMS).
• Identify and address errors, performance concerns, and compliance issues through coaching, corrective action, quality improvement activities, and follow-up.
• Ensure staff understand and consistently apply federal, state, county, and agency policies, procedures, and program requirements.
• Communicate and implement changes to policies, procedures, programs, technology, and workflows, helping staff adapt to and successfully implement changes.
• Resolve complex or escalated staff, customer, provider, and operational issues using sound judgment, problem-solving, and conflict-resolution skills.
• Build and maintain effective working relationships with internal and external stakeholders, including other work units, community organizations, providers, and agency partners.
• Use staff, customer, and stakeholder feedback, along with data and best practices, to identify opportunities for continuous improvement and improve service delivery.
• Participate in recruitment, interviewing, selection, and onboarding activities and support the development of a skilled and effective workforce.
• Represent the agency and program area on internal and external committees, meetings, workgroups, and other initiatives as assigned.

Please note, this is not a case management position. 

The best candidate will embody and demonstrate the following competencies:  

• Leadership and initiative  
• Strategy and development  
• Collaboration and teamwork  
• Inclusiveness  
• Critical- and strategic-thinking skills
• Program and system knowledge  
• Superior customer service  

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:

• Education: Bachelor’s degree.
• Experience: Three (3) years of work-related experience in Eligibility Programs or Human Services Experience.
• Note an equivalent combination of education and experience is acceptable.

Preferred Knowledge, Skills and Abilities:

• Minimum one year of Colorado Benefits Management System experience.  
• Strong customer service. 
• Two or more years of supervisory or lead experience.  
• Project or program management experience. 
• Coaching & training others.  
• Recruiting, interviewing, and hiring.   
• Experience determining eligibility for public assistance programs.  
• Experience with Microsoft Office/Microsoft 365.  
• Analytical mindset - ability to analyze and make recommendations to upper management.
• Advanced Microsoft Excel skills with extensive Research/problem-solving to figure out situations for customers.  
• Comfortable with a remote working environment. 
• Experience in the Economic & Medical Assistance Services section of Community Assistance strongly preferred.

PLEASE NOTE THAT PREFERENTIAL CONSIDERATION FOR INTERVIEWS WILL BE GIVEN TO THOSE CANDIDATES THAT HAVE AT LEAST ONE (1) YEAR OF CBMS EXPERIENCE.

Leadership Competencies 

Successful candidates will demonstrate the ability to: 

• Foster trust and open communication by creating an inclusive, respectful, and supportive work environment where employees feel empowered to share ideas, ask questions, and raise concerns.  
• Communicate clearly and transparently by sharing information in a timely and honest manner, setting clear expectations, explaining decisions, and adapting communication styles to meet the needs of different audiences.  
• Act with integrity and accountability by making ethical decisions, following through on commitments, applying expectations consistently, and taking responsibility for actions and outcomes.  
• Engage in collaborative problem-solving by building strong working relationships, seeking input from others, managing conflict professionally, and working across teams to achieve shared goals.  
• Develop and coach others by providing constructive feedback, supporting employee growth and learning, recognizing individual strengths, and helping team members build skills for current and future opportunities. 

ADDITIONAL JOB INFORMATION:

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates. 

• Criminal History and MVR Background Checks are required for every position. 
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer. 
• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Apply Now! Jefferson County Colorado Career Opportunities 

We encourage all qualified applicants to apply! 

Please submit your online application by 11:59PM on the posted closing date. 

A resume and cover letter are welcome and encourage but do not replace the information asked for in the application. Please complete all required sections of the application. 

You may remove or hide age-related information from your application materials, such as your age, date of birth, or school attendance and graduation dates. You will not be penalized for removing this information. 

We will review applications to make sure applicants meet the minimum qualifications listed in the job posting. If you are selected to move forward, the hiring team will contact you. 

You can check your application status by logging into your candidate portal.     

For more information about the hiring process, visit: https://www.jeffco.us/1860/FAQs  

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

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