Seasonal Customer Relations Coordinator

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Position: Seasonal Coordinator

Department: Customer Relations
Reports To: Customer Relations Management Team

What We’re Looking For

• Full-time availability (40 hours/week) with potential for overtime
• Open & flexible schedule, including evenings, weekends, and holidays
• Fast learners who are tech-savvy and comfortable navigating multiple systems at once

What You’ll Do

• Engage with customers via phone (inbound/outbound) and email
• Assist with issues related to online and in-store purchases
• Use problem-solving skills, available tools, and sound judgment to resolve concerns quickly and effectively
• Collaborate with other departments on service or product-related challenges
• Document all interactions accurately within the Zendesk ticketing system
• Identify recurring issues and share insights with the Management Team
• Participate in weekly High Five Team meetings
• Support other tasks and projects as assigned
   

What You’ll Need to Succeed

• Excellent verbal and written communication skills
• Strong problem-solving skills and a collaborative mindset
• Patience, empathy, and the ability to stay calm under pressure
• Sound decision-making, which includes knowing when to escalate or seek support
• Strong follow-up skills and commitment to seeing issues through to resolution
• Ability to thrive in a fast-paced environment
• A positive, team-oriented attitude with a strong work ethic
• Reliable attendance + flexibility to work evenings, weekends, holidays, overnights, and overtime as needed
• Prior experience in customer support or an inbound call center environment is a plus!  
• Successfully complete our training program
  • New Hire Training will be Monday through Friday, 9AM – 6PM EST
  • Final schedules will be determined post-training

Technical Requirements

• Ability to troubleshoot basic IT issues
• Ability to learn & navigate multiple systems simultaneously
• Experience with Zendesk, OMS, or WMOS is a plus
• Proficient with Microsoft Office Suite and data entry

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers