Senior Project Management Director-Retail Business Operations

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success. 

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

Job Description

The Senior Project Management Director for Retail Business Operations provides strategic leadership and oversight for operational performance, business processes, and execution across a national retail real estate portfolio. This position serves as a critical bridge between business strategy and operational execution, ensuring teams, programs, and resources are aligned to achieve client and organizational goals.

This role is part of the Program & Project Management function and is responsible for supporting business performance through operational leadership, program governance, change management, and continuous improvement initiatives. The position partners with cross-functional leaders to enhance efficiency, improve service delivery, and drive measurable business results.

The Senior PM Director will help shape operational strategy, establish best practices, and oversee initiatives that strengthen collaboration, accountability, and operational excellence throughout the organization.

What You'll Do

Develop and implement business operations strategies that support client objectives and organizational priorities.

Lead operational planning, execution, governance, and performance management initiatives across the retail portfolio.

Partner with executive leadership to identify opportunities for process optimization and operational improvement.

Establish reporting frameworks, dashboards, and performance metrics that support business decision-making.

Drive accountability and consistency through standardized processes, procedures, and operational controls.

Facilitate collaboration between Real Estate, Finance, Procurement, Insights, and Project Management teams.

Identify operational risks and develop mitigation strategies to protect business objectives and client deliverables.

Lead high-impact projects and business transformation initiatives from concept through implementation.

Mentor and develop operational leaders while promoting a culture of innovation, collaboration, and continuous improvement.

Support business development efforts and maintain strong client and stakeholder relationships.

Qualifications

• Bachelor's Degree preferred with 12-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Demonstrated experience leading business operations, strategic initiatives, or enterprise-level programs.
• Strong knowledge of operational governance, business process improvement, and organizational effectiveness.
• Ability to analyze complex business and financial information to support strategic decision-making.
• Proven leadership experience in matrixed, cross-functional environments.
• Exceptional communication, presentation, and executive stakeholder management skills.
• Experience developing operational reporting, metrics, and performance improvement strategies.
• Ability to influence organizational change and drive adoption of business initiatives.
• Advanced proficiency in Microsoft Office applications.
• PMP, LEED AP, CCM, or related certifications preferred.

Additional Information

Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Turner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined.

On-site presence and requirements may change depending on our client's needs*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.