Customer Service Advisor

Job Description

Sales Advisor – Evenings 5 – 10pm any 5 in 7

£11,247.60

Remote

Are you confident, customer-focused, and great at connecting with people? If you have experience in sales, telesales, or webchat, we want to hear from you!

This is about more than sales. At its heart, this role is about people. Understanding what our customers need before they need it, you’ll get to make a real difference to schools, care homes, hospitality venues and more across the UK. As the UK’s largest foodservice supplier, people rely on us to eat well and keep their businesses running smoothly. As a Sales Advisor, you’ll be able to take real pride in that, as you confidently build relationships with customers to make sure we’re catering to their every need.

What you will be doing:

• Handling high volume inbound calls and webchats to our customers
• Influencing and negotiation with customers
• Placing orders for customers and upselling
• Dealing with complaints and other queries
• Ensuring customers a first class service

About you:

• Previous customer service or sales related experience
• Good IT skills and proficient in excel
• A great listener who understands customers
• The ability to engage people quickly
• A positive attitude and a drive to succeed
• Ambition to learn, grow, and progress

What’s in it for you?

• Comprehensive induction training to get you started
• Ongoing coaching and development to build your skills
• Exciting opportunities to progress your career
• The chance to move into other roles within our contact centre and across the wider business
• A fun, friendly, and supportive team culture
• Stability, security, and a range of great benefits

People join us for the opportunities and security—but they stay for the people, the culture, and the chance to build a career they’re proud of.

Ready to take the next step?

Join our team. Grow your career. Unlock your potential.

Apply now!

Additional Information

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you. 

Fresh Direct

Built on a passion for food and feeding the nation, at Fresh Direct we are dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.