Insurance Verification and Authorization Specialist - Virtual Assistant

This is a remote position.

Rockstar is seeking a highly accurate and proactive Insurance Verification & Authorization Specialist to support a growing physical therapy practice operating across multiple U.S. states. This is a full-time remote role, ideal for a detail-oriented virtual assistant with experience in healthcare admin, insurance workflows, and EMR systems.

About the Practice

This physical therapy group is focused on delivering exceptional, outcomes-driven care across a multistate network of clinics. Their internal culture values efficiency, clarity, teamwork, and excellent patient service — and they are looking for a virtual team member who shares those values and can help maintain the high standard of support they promise both patients and providers.

Schedule & Requirements

• Full-time, remote
  

• Work hours: U.S. Mountain Standard Time (MST)
  

• Must have a reliable high-speed internet connection
  

• Must use dual monitors for optimal workflow and speed
  

• Must be comfortable working in a fast-paced, high-volume environment
  

Why Join This Team?

• Be part of a mission-driven organization helping patients across multiple states
  

• Join a team that values process, professionalism, and proactive problem-solving
  

• Long-term remote opportunity with daily collaboration and clear expectations
  

• Use your insurance expertise to ensure patients receive timely, approved care
  

• Work with a respectful, communicative, and high-functioning team
  

Responsibilities

• Verify patient insurance eligibility and benefits across a variety of payers and plans
  

• Obtain prior authorizations and referrals as required by insurance
  

• Accurately update patient insurance records within the EMR (WebPT)
  

• Communicate effectively with patients and internal teams to clarify insurance requirements
  

• Proactively follow up on pending verifications or authorization requests
  

• Flag and report issues that may affect patient scheduling or treatment approval
  

• Support insurance documentation and maintain organized digital records
  

• Collaborate via Microsoft Teams with onsite and remote administrative staff
  

Tools You'll Use

• EMR: Prompt
  

• Communication & Collaboration: Microsoft Teams
  

• Excel, shared drives, and patient management portals as needed
  

Requirements

• Experience with insurance verification and prior authorization (physical therapy or outpatient healthcare preferred)
  

• Familiarity with U.S. healthcare insurance terminology and workflow
  

• Proficient in navigating payer websites, portals, and verification tools
  

• Excellent attention to detail and record-keeping
  

• Strong verbal and written English communication skills
  

• Comfortable working independently with accuracy and accountability
  

• Able to consistently work full-time MST hours
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families Acrros the Globe.